Permanent Appointment

This is an opportunity for someone who takes pride in their work to join a supportive team.

Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role

Consumer Protection promotes fair trading and consumer protection across Western Australia. Within Consumer Protection, the Conciliation and Trader Intervention Branch (the branch) undertakes activities helping business and consumers resolve disputes.

The branch is a diverse and multicultural representation of the Western Australian community. We are values led and impact driven, aiming to help the community with the problems they are facing. Our approach is guided by our responsibilities under the law, but it’s built around our consumers and traders – focused on bringing people together to find fair, practical solutions to help resolve the matter. We are looking for someone who aligns with those values and aims to have a positive impact on the community.

The Assessment Coordinator plays a pivotal role in Consumer Protection, leading the assessment of complaints and enquiries from a wide range of sources. This role requires the application of key legislation—including the Australian Consumer Law (WA), Retirement Villages Act 1992 and Residential Tenancies Act 1987 to determine how best the agency can assist and what level of response is appropriate.

As a subject matter expert, the Assessment Coordinator navigates complex and often ambiguous matters, including those that sit across jurisdictions or fall within the remit of other regulators. The role requires sound judgement to ensure matters are appropriately triaged, referred where necessary, and handled with care to support timely and effective outcomes for consumers.

Working closely with a small team, the Assessment Coordinator leads the assessment, triage and handling of complaints, providing guidance and oversight to ensure consistent and high-quality decision-making. This includes coaching team members, supporting capability development, and contributing to a collaborative and solutions-focused team environment.

The role is both strategic and operational. On any given day, the Assessment Coordinator may identify emerging issues that present risks to the community or the department, recommend practical solutions, and lead proactive activities such as online sweeps or information-gathering exercises. The role also involves engaging constructively with external regulators and stakeholders, including making warm referrals and sharing information to achieve mutually beneficial outcomes.

In addition, the Assessment Coordinator contributes to continuous improvement by identifying process enhancements and providing feedback to ensure Consumer Protection remains responsive to changing community needs.

This is an opportunity to take a leadership role in a dynamic regulatory environment, apply legislative expertise to real-world issues, and contribute to outcomes that make a meaningful difference for consumers in Western Australia.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fil other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.

More information about eligibility requirements can be found on the Job Description Form.

Further information

Please contact John McMaster, Director Conciliation and Services on 0499 873 784 or via John.MCMASTER@lgirs.wa.gov.au or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

A detailed resume outlining your key achievements, work history, education and professional development and a cover letter regarding the following questions:

• Describe a time where you interpreted and applied legislation to a complex issue. What factors did you consider, and what outcome did you achieve?
• Explain how you have managed a matter involving competing priorities within your work area. How did you determine their priority and how did you make adjustments as appropriate?

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contactMatthew Ball, A/Coordinator Recruitment on (08) 9222 0434 or email RecruitmentandEngagement@lgirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.

Supporting diversity and inclusion

The department is committed to building and maintaining an inclusive and supportive workplace.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department.  Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.

We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@lgirs.wa.gov.au.

CLOSING DATE: 4.00 pm on Thursday, 09 July 2026 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.