Do you have experience in delivering high quality customer service?
We have an excellent opportunity to join the Customer Information Division for a period of 3 months, with the possibility of extension and/or permanency, located in our Cannington Office.
About us
The Department of Mines, Industry Regulation and Safety (DMIRS) supports a safe, fair and responsible future for the Western Australian community, industry and resources sector.
We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.
Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make DMIRS a success.
To learn more about the Department and what we have to offer, please visit our website.
The position
As a Receptionist you will be working alongside our Contract Centre team, responsible for welcoming, directing and assisting customers, guests, corporate clients and suppliers.
To be successful in this role, you will have genuine interest in customer service with excellent interpersonal skills, efficient time management and administrative skills.
This position is located in Cannington (however, you may be required to work at other sites as required). Enjoy onsite lifestyle facilities, including bike lockers, fully equipped change rooms, personal lockers and a cafe.
Need further info?
Click on the Job Description Form (JDF) below or contact Lee Blumberg, Manager Contact Centres on 0429 337 806.
What are we looking for?
To be considered further, please submit a detailed CV and covering letter (of no more than 2 pages) addressing the following;
- Demonstrated customer service skills, with the ability to identify and find solutions to meet customer needs.
- Demonstrated ability to prioritise, organise and complete work within set timeframes.
Ready to join our team?
Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.
Need some help with how to apply?
How to apply videos
- Public Sector Recruitment
- Read all about it
- Questions to ask the hiring manager
- Reflect
- Resume
- Cover letters
- Polish and submit
We have also prepared an Applicant Information Pack attached below. You can also contact Uma Maregouni, Senior Human Resources Officer on (08) 9222 3129 or email RecruitmentandEngagement@dmirs.wa.gov.au for information about employment conditions and the application process.
All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.
Other benefits
- Great work/life balance through flexible working arrangements and leave options.
- Opportunities for professional development.
- An award-winning Health and Wellbeing program.
Supporting a diverse workforce
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community.
Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
To keep up to date on activities and opportunities within the department you can follow us on Linked
.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.
CLOSING DATE: 4.00 pm on Tuesday, 21 March 2023 (WST)
Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.