Customer Contact Officer

Department of Mines, Industry, Regulations and Safety

Location: Cannington

Job Type: Full time


Are you passionate about offering amazing customer service because we are!

Fixed term opportunity for a period of 8 months, with the possibility of extension and/or permanency.

About us

The Department of Mines, Industry Regulation and Safety (DMIRS) supports a safe, fair and responsible future for the Western Australian community, industry and resources sector.

We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make DMIRS a success.

To learn more about the Department and what we have to offer, please visit our website.

The position

In this role, you will be working as part of a team in the Contact Centre as the first point of contact assisting the WA community with information and resources.

Drawing on your customer service skills and ability to find solutions to meet customer needs, you will contribute to providing frontline customer centric service.

With supported technology and operations you will feel confident to deliver consistent, accurate and timely information and respond to our customers changing needs.

This position is located in Cannington (however, you may be required to work at other sites as required). With the flexibility of a hybrid work environment, onsite lifestyle facilities, bike lockers and onsite café.

Need further info?

Click on the Job Description Form (JDF) below or contact Kaylene Lakin, A/Manager Contact Centres on (08) 6251 2584.

What are we looking for?

To be considered further, please submit a detailed CV and covering letter (of no more than 2 pages) addressing the following;

  • Proven ability to identify and find solutions to meet customer needs.
  • Experienced in using websites, computers and knowledge bases to locate and retrieve information.
  • Experienced in applying policies, guidelines and/or legislation.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.

Need some help with how to apply?

How to apply videos

We have also prepared an Applicant Information Pack attached below. You can also contact Mala Naidoo, Human Resources Officer on (08) 9222 3131 or email for information about employment conditions and the application process.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. Pre-employment check is listed below.

  • National Police Check

Other benefits

  • Great work/life balance through flexible working arrangements and leave options.
  • Opportunities for professional development.
  • An award-winning Health and Wellbeing program.
  • Salary packaging options.

Supporting a diverse workforce

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community.

Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

To keep up to date on activities and opportunities within the department you can follow us on Linked.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.

CLOSING DATE: 4.00pm on Monday, 19 June 2023 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

You’ve got this!