Are you looking for an opportunity to use your technical skills in software field?
2 Permanent Appointments vacant at Cannington and East Perth.
About us
The Department supports a safe, fair and responsible future for the Western Australian community, industry and resources sector.
We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.
Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make us a success.
To learn more about the Department and what we have to offer, please visit our website, and to keep up to date on activities, you can follow us on LinkedIn.
About the Role
As ICT Support Officer, you will be part of a dynamic team responsible to assist in the management, resolution and delivery of incident, problem and service request solutions in accordance with agreed service levels. Drawing on your technical experience, you will play a vital role in the team by contributing to the identification and implementation of continual service improvement initiatives to enhance the efficiency and effectiveness of the Branch.
Your customer service, technical skills and experience in supporting end users in a networked Microsoft computing environment will be key to your success in this role.
You will support the Coordinator ICT Support Services to manage Branch activities and projects to ensure the achievement of outcomes identified in the Branch Operational Plan.
Where will you work?
These positions are located in Cannington and East Perth. Cannington offers an excellent opportunity to escape the city and enjoy the benefits of this location. Situated near a shopping centre with various food and entertainment options, you can enjoy the convenience and amenities available nearby.
Commuting to the office is made easy with excellent accessibility via public transport. However, please note that the Armadale/Thornlie line will be closed for 18 months from this year and replacement bus services are planned.
Within the office premises, you’ll find a café with friendly staff, serving great coffee and offering a selection of healthy lunch choices. The office itself is light and open plan, with breakout areas, spacious meeting rooms and multiple kitchen areas. Additionally, you’ll have access to onsite lifestyle facilities, including secure bike storage, fully equipped change rooms, personal lockers or consider a discounted membership at the nearby Cannington Leisureplex a short walk away.
East Perth, accessible by public transport and reasonably priced City of Perth parking options nearby. Whether it’s enjoying the tranquil Queens Gardens or the riverside foreshore, you’ll be spoilt for choice. You will also enjoy onsite lifestyle facilities, including bike lockers, fully equipped change rooms and personal lockers. The Department gym is conveniently located across the road at 1 Adelaide Terrace. We offer an affordable gym membership, providing you with an opportunity to prioritise your health and well-being.
Need further information?
To learn more about the role, please refer to the Job Description Form (JDF) attached. If you have any questions about the role itself to help tailor your application, please contact Andreas Iseli, Coordinator ICT Support Services on (08) 6251 1580.
How to Apply
To apply for this position, click ‘Apply for Job’ at the bottom of this page to and complete the online application form. In your application, please attach a detailed resume and a covering letter of no more than two (2) pages, addressing the following points:
- Good knowledge and experience in IT Service Management best practices, methodologies and frameworks.
- Good knowledge and experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Good knowledge and experience in supporting and provisioning end-user hardware, software, applications, peripherals, and portable telephony devices and IT asset life cycle processes and procedures in a medium to large organisation.
We encourage you to carefully consider these points and tailor your covering letter to address them effectively. This will provide us with a comprehensive understanding of your qualifications, skills, and suitability for the position.
Need some help with how to apply?
If you need assistance with the application process, please refer to the below videos covering various aspects, including public sector recruitment, resume writing, cover letters, and polishing your application.
- Public Sector Recruitment
- Read all about it
- Questions to ask the hiring manager
- Reflect
- Resume
- Cover letters
- Polish and submit
We have also attached an Applicant Information Pack for your reference. If you have any questions about employment conditions or the application process, please contact Mala Naidoo, Human Resource Officer on (08) 9222 3131 or email RecruitmentandEngagement@dmirs.wa.gov.au.
All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. These include
- National Police Check
- Current Western Australian C or C-A class drivers licence or equivalent
Other benefits
We offer a range of benefits to our employees, creating a supportive, diverse, and innovative work environment, including:
- Great work/life balance with 37.5 hour working week as a standard and flexible working hours for most roles.
- Leave options including purchase leave, deferred leave and long service leave after 7 years.
- Flexibility to work at home, in the field and in the office for most roles.
- Stable work, job security, fair remuneration, 11% superannuation contributions to a provider of your choice and salary packaging options.
- The ability to give back to your community and make a difference.
- A collaborative environment with the ability to gain insight from subject matter experts in your field.
- Opportunities for professional development, acting, shadowing and mentoring.
- Support to grow your skills with a wide range of formal training options.
- Build a healthy lifestyle with our award-winning Health and Wellbeing program.
- Supportive work environment including an Employee Assistance Program to assist you deal with life’s challenges.
Supporting a Diverse Workforce
The department is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community. Learn more about our Diversity and Inclusion Awards, celebrating individuals and teams who have demonstrated exceptional dedication to fostering an inclusive workplace culture.
Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. Reasonable adjustments will be provided to candidates with disabilities during our recruitment processes and in the workplace.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies (permanent, fixed-term, full-time or part-time) within the department for the next twelve (12) months.
CLOSING DATE: 4.00 pm on Friday, 11 August 2023 (WST)
Your application submission must be complete by the closing time; applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.