Join our dynamic team as an Investigations Officer, where you will be at the forefront of uncovering potential breaches of consumer protection laws.
Two permanent opportunities are now available.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies (permanent, fixed-term, full-time or part-time) within the department for the next twelve (12) months.
About us
The Department supports a safe, fair and responsible future for the Western Australian community, industry and resources sector. We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.
Within the Industry Regulation and Consumer Protection Group, the Consumer Protection Division investigates complaint matters arising from consumer purchases of goods and services in all market sectors including retail, automotive, marine, tenancy, properties and services sectors. The Retail and Services Directorate is responsible for directing community education, dispute conciliation, compliance and enforcement to effectively detect, disrupt and remedy improper practices relating to retail and service industries by the Consumer Protection Division. WA ScamNet also forms part of the Retail and Services Directorate and is responsible for profiling and combatting the most prevalent scams targeting Western Australians.
To learn more about the Department and what we have to offer, please visit our website, and to keep up to date on activities, you can follow us on LinkedIn.
About the Role
As an Investigations Officer, you'll be part of a dynamic team responsible for conducting thorough investigations into consumer complaints, ensuring compliance with relevant Consumer Protection laws.
Your role will involve preparing investigation plans, obtaining witness statements, conducting formal interviews under caution with persons of interest, and preparing comprehensive, briefing notes, investigation reports and Briefs of Evidence that meet departmental and evidentiary standards. Your recommendations will be sustainable and crucial in resolving consumer protection issues.
To succeed in this position, your expertise in identifying potential breaches of legislation through meticulous analysis and comparison of information will be crucial. Your skills in conducting methodical information collection, along with your exceptional interpersonal and communication abilities, will be valuable assets. Additionally, your proficiency in utilising various office software and data systems will contribute significantly to the success of our team's investigations.
Where will you work?
This position is located in Perth, located at 140 William Street, directly above the Perth Underground train station, getting to work will be easy. With an array of fantastic food options and nearby coffee shops to get your day started, lunch can be spent shopping at major stores nearby, or you can visit galleries and museum a short stroll away. Feeling healthy? The Department gym is located down the road at 1 Adelaide Terrace and membership is very affordable.
Need further information?
To learn more about the role, please refer to the Job Description Form (JDF) attached. If you have any questions about the role itself to help tailor your application, please contact Ken Dobson, Manager Compliance at Kenneth.dobson@dmirs.wa.gov.au to arrange a confidential discussion or call on (08) 6552 9515.
How to Apply
To apply for this position, click ‘Apply for Job’ at the bottom of this page and complete the online application form. In your application, please attach a detailed resume and covering letter of no more than two (2) pages, addressing the following points:
- Demonstrated ability to identify potential breaches of legislation through analysing and comparing information from a complaint to the law.
- Demonstrated abilities to methodically collect information and evidence in accordance with the principles of natural justice and procedural fairness, in compliance with the law and in a manner admissible in legal proceedings.
We encourage you to carefully consider these points and tailor your covering letter to address them effectively. This will provide us with a comprehensive understanding of your qualifications, skills, and suitability for the position.
Need some help with how to apply?
If you need assistance with the application process, please refer to the below videos covering various aspects, including public sector recruitment, resume writing, cover letters, and polishing your application.
- Public Sector Recruitment
- Read all about it
- Questions to ask the hiring manager
- Reflect
- Resume
- Cover letters
- Polish and submit
We have also attached an Applicant Information Pack for your reference. If you have any questions about employment conditions or the application process, please contact Jacqueline Gao, Human Resource Officer on (08) 9222 3632 or email RecruitmentandEngagement@dmirs.wa.gov.au.
All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. This include the National Police Check and a current Western Australian C or C-A class drivers licence.
Other benefits
We offer a range of benefits to our employees, creating a supportive, diverse, and innovative work environment, including:
- Great work/life balance with 37.5 hour working week as a standard and flexible working hours for most roles.
- Leave options including purchase leave, deferred leave and long service leave after 7 years.
- Flexibility to work at home, in the field and in the office for most roles.
- Stable work, job security, fair remuneration, 11% superannuation contributions to a provider of your choice and salary packaging options.
- The ability to give back to your community and make a difference.
- A collaborative environment with the ability to gain insight from subject matter experts in your field.
- Opportunities for professional development, acting, shadowing and mentoring.
- Support to grow your skills with a wide range of formal training options.
- Build a healthy lifestyle with our award-winning Health and Wellbeing program.
- Supportive work environment including an Employee Assistance Program to assist you deal with life’s challenges.
Supporting a Diverse Workforce
The department is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community. Learn more about our Diversity and Inclusion Awards, celebrating individuals and teams who have demonstrated exceptional dedication to fostering an inclusive workplace culture.
Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. Reasonable adjustments will be provided to candidates with disabilities during our recruitment processes and in the workplace.
CLOSING DATE: 4.00 pm on Friday, 1 September 2023 (WST)
Your application submission must be complete by the closing time; applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.