Permanent Appointment

Want to help people and businesses in the Goldfields to buy and sell with confidence?

Think you can work across the region to show people what’s right and what’s not when it comes to renting a home or buying goods or services?

Are you passionate about a fair-go for everyone?

Then our Senior Regional Officer role at Consumer Protection is for you!

Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) we value diversity and appreciate every individual’s perspective. We bring together a diverse and inclusive workforce to drive innovation and success. If you’re an innovative and forward-thinking leader who values collaboration and wants to contribute to fair outcomes for people and businesses in the Goldfields, then DEMIRS is the agency for you.

The role

Consumer Protection promotes fair trading and consumer protection in Western Australia. The Regional Services Branch works directly in the regions, representing Consumer Protection and assisting with all aspects of Consumer Protection.

As the Senior Regional Officer (Goldfields), you will play a pivotal role in delivering Consumer Protection's services to consumers and traders in the region. You will establish and maintain collaborative working relationships and networks with the regional community and proactively respond to emerging issues to support a fair trading environment for all. You will help to resolve consumer disputes by assessing issues and engaging with parties, meeting face to face if necessary and also undertake compliance inspections.

Your skills and experience in communicating with people and businesses from all walks of life, including for vulnerable and/or indigenous individuals, will be key to your success in this role. Your ability to understand and influence the community and business organisations, as well as highly developed consultation and negotiation skills to uphold fair trading will also be essential for this role.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

This position is located in Kalgoorlie, one of the major cities in the Goldfields-Esperance region of Western Australia. The Kalgoorlie Central Business District is currently undergoing major transformation, making it a more vibrant, economically strong and diverse centre. It offers an array of events, a multicultural community and a lifestyle that benefits from a place where nature and adventure are on your doorstep. For further information, visit the City of Kalgoorlie-Boulder website – www.ckb.wa.gov.au

Further information

Please contact Owen Kelly, Director Conciliation and Services on (08) 6552 9380 or via owen.kelly@demirs.wa.gov.au or visit our website. You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

A detailed resume outlining your key achievements, work history, education and professional development and a covering letter of no more than one (1) page, addressing the following:

• Demonstrated consultation and negotiation skills with experience resolving disputes, including for vulnerable and/or indigenous individuals.
• Demonstrated ability to understand and influence the community and business organisations.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Jacqueline Gao, Senior Recruitment Officer on (08) 9222 3632 or email RecruitmentandEngagement@demirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter (where appropriate).

Supporting diversity and inclusion

The department is committed to building and maintaining an inclusive and supportive workplace.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department.  Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.

We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@demirs.wa.gov.au

CLOSING DATE: 4.00 pm on Tuesday, 22 April 2025 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.