Permanent Appointment

Join a team dedicated to investigating online scams, supporting vulnerable consumers, and disrupting fraudulent activity.

If you are analytical, empathetic and passionate about making a difference, this is your opportunity.

Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community? Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling the next big discovery in the mining sector, protecting workers’ health and safety, transforming energy supply and emissions, or rolling out new technology to provide better customer service, DEMIRS is committed to delivering for the benefit of WA and future generations.

The role

As the Consumer Fraud Liaison Officer, you will be responsible for dealing with enquiries from the community about suspected consumer-related fraud and scam activities. You will assist consumers to identify scams and to provide advice as to how they can protect themselves, what actions can be taken and what assistance may be available to them if they have become a victim.

You will conduct research and investigations into potential scams and internet fraud, identifying and reporting on the nature of specific scams and emerging trends. Your work will contribute to minimising financial loss and disrupting the activity of scammers. Additionally, you will develop reports, correspondence, educational and training material on avoiding and dealing with scams and internet fraud for the provision and delivery of presentations to consumers and businesses alike, including media appearances.

Your skills and experience in methodically collecting information, conducting research and analysis, will be key to your success in this role. Your ability to display and communicate empathy with vulnerable consumers and victims of scams and other fraudulent activities will also be essential for this role.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

Further information

Please contact Paul Cvejic, Manager Registration & Monitoring on (08) 6552 9292 or via Paul.Cvejic@demirs.wa.gov.au or visit our website. You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

1. a detailed CV (no more than five pages) targeting the role specific requirements as outlined in the JDF and in particular demonstrated experience in communicating with vulnerable consumers, and in researching, analysing and identifying trends.

We encourage you to carefully consider these points and tailor your CV to address them effectively. This will provide us with a comprehensive understanding of your, experience, skills, training and/or regulatory compliance background and suitability for the position.

2. a one page covering letter (no more than 500 words) detailing what skills and experience you can bring to the role and how those (transferable) skills and experience will benefit the Fraud Liaison team.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Jacqueline Gao, Senior Recruitment Officer on (08) 9222 3632 or email RecruitmentandEngagement@demirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter (where appropriate).

Supporting diversity and inclusion

The department is committed to building and maintaining an inclusive and supportive workplace.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department.  Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.

We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@demirs.wa.gov.au

CLOSING DATE: 4.00 pm on Tuesday, 6 May 2025 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.

Attachments
- Applicant Information Pack.pdf
- Job Description Form

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