The Venue Manager is responsible for overseeing the operational performance of 1 or 2 outlets across the SCUH Retail precinct. This role ensures the consistent delivery of high-quality food, exceptional customer service, and compliance with food safety, company policies, and operational standards.
The position plays a key leadership role in driving sales performance, managing labour and cost controls, developing team capability, and ensuring all outlets operate efficiently and in alignment with both brand and Downer expectations.
What You’ll Do (key responsibilities)
This role offers a broad scope, with key responsibilities including:
Oversee day-to-day operations across multiple outlets ensuring consistency and efficiency
Ensure all sites are open and closed in accordance with trading hours and operational requirements
Maintain high standards of presentation, cleanliness, and visual merchandising
Ensure all marketing campaigns and brand standards are executed correctly
Lead, coach, and support Retail Managers, Supervisors, and team members
Oversee rostering, payroll, and reporting requirements
Ensure completion of operational checklists and compliance tasks
Manage stock ordering and inventory control across outlets
What You’ll Bring
- Experience in multi-site or senior hospitality/retail management
- Experience with rostering and workforce management systems
- Problem-solving and decision-making capability
- Food Safety Supervisor Certificate (Essential)
Qualification in Hospitality or Business Management (Desirable)
- Food Handlers Certificate (Essential)
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
This role requires flexibility to support operational demands across multiple outlets, including early starts, weekends, and public holidays. The position involves working in a fast-paced environment and may require physical tasks associated with supporting operations.
**Please note, as a prerequisite for this role candidates will be required to complete work rights check and reference checks.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
How to Apply
Click "APPLY" and please include your photo ID, qualifications and any other relevant certificates.