The Fleet Telematics Specialist is responsible for the day-to-day management and operational performance of the telematics platform within the assigned country. Acting as the subject matter expert for telematics services, this role provides support to internal stakeholders, customers and business units while ensuring data integrity, system reliability and service effectiveness. The position plays a key role in supporting fleet operations through effective platform administration, issue resolution, supplier coordination and continuous improvement initiatives. Working closely with service providers, offshore support teams and fleet stakeholders, the role helps maximise the value, compliance and operational performance of telematics technology.
Key Responsibilities
- Manage the operational performance, administration and ongoing effectiveness of the telematics platform, ensuring reliable service delivery and accurate asset connectivity.
- Act as the primary subject matter expert for telematics systems, providing guidance, troubleshooting support and practical advice to stakeholders across the business.
- Coordinate telematics asset lifecycle activities, including installations, deinstallations, asset assignments, transfers and pre-disposal requirements.
- Monitor support requests, system issues and service escalations, ensuring timely resolution and clear communication with customers and stakeholders.
- Maintain accurate platform records, device allocations and system configurations to support data quality and operational integrity.
- Identify, investigate and resolve telematics-related risks, recurring issues and compliance concerns, escalating significant matters where required.
- Partner with offshore support teams, suppliers and installation providers to deliver consistent, high-quality service outcomes and knowledge sharing.
- Support reporting, data governance and performance insights by maintaining dashboards, registers and data records that inform operational decision-making.
What You Will Bring
- Experience working with telematics, fleet technology, transport systems or similar operational platforms.
- Demonstrated ability to manage support requests, service issues and stakeholder enquiries in a fast-paced operational environment.
- Strong understanding of telematics data, reporting, system administration and troubleshooting practices.
- Experience coordinating suppliers, service providers or shared support teams to achieve service delivery outcomes.
- High attention to detail with strong data management skills and a commitment to maintaining accurate records and process compliance.
- Excellent communication and stakeholder management skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
- Proficiency in Microsoft 365 and experience using fleet, telematics, reporting or enterprise systems; relevant qualifications or industry certifications will be advantageous.
Benefits Of Working with Downer
- Work with an ASX listed company, working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
- Professional development programs
- Access to professional memberships and industry networks
- Professional development programs
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
- Flexible work arrangements
- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- Flexible work arrangements
- A range of Corporate Benefits, including:
- Discounted services (car hires, hotels, insurance, retail stores, gyms)
Why Downer?
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.