Exciting opportunity for an experienced VC / Collaboration Engineer to join Downer's Group Technology team.
This role is suited to a highly capable collaboration technology professional who thrives in complex enterprise environments and is passionate about delivering exceptional video conferencing and workplace collaboration experiences.
Reporting to the Manager Workplace Services, you will play a critical role in shaping the future of Downer's enterprise collaboration environment, providing technical leadership across Microsoft Teams, Teams Rooms, video conferencing platforms, meeting room technologies, device lifecycle management and collaboration service reliability.
Working closely with Workplace Technology, Architecture, Cloud, Security, Service Delivery and business stakeholders, you will drive the modernisation and standardisation of collaboration services across Australia and New Zealand.
Operating within a product-led DevOps model, you will contribute across the full lifecycle including strategy, architecture, engineering, implementation, optimisation and operational governance, ensuring collaboration services remain reliable, scalable and aligned with evolving business and hybrid work requirements.
As Downer continues to modernise its collaboration capability, you will also help drive the adoption of intelligent technologies, observability platforms, AIOps and emerging AI-enabled collaboration solutions that improve user experience, service health and operational efficiency.
About the Role
In this role you will:
- Lead the design, engineering and lifecycle management of enterprise video collaboration and meeting room technologies.
- Define and maintain standards, architecture patterns and deployment models for Teams Rooms and collaboration environments.
- Drive the organisation's transition towards Teams-first meeting experiences and standardised room technology.
- Provide technical leadership across meeting room platforms, collaboration services, interoperability and user experience initiatives.
- Act as the senior escalation point for complex collaboration incidents affecting meeting rooms, video services and executive spaces.
- Improve room health visibility, service observability, analytics and proactive monitoring capabilities.
- Lead collaboration transformation initiatives including room refreshes, platform upgrades and office technology projects.
- Champion automation, repeatable deployment standards and DevOps-aligned engineering practices.
- Partner with vendors, integrators and managed service providers to optimise collaboration service outcomes.
- Promote engineering excellence, operational maturity and continuous improvement.