WMC - Service Representative


Location: Auckland

Job Type: Full time


Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

  • Free access to Marram health care benefits and discounted holiday homes
  • Internal promotion encouraged, training and development on offer
  • Discounts for Samsung, Repco, PB Tech, Gym memberships and more!

Have a look at our other great benefits at www.people.downergroup.co.nz/downer-benefits/

Te kōwhiringa | The Opportunity

Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you!

Nga pūkenga matua | Important Skills

  • Strong phone-based verbal communication skills
  • Previous experience in either a contact centre, dispatch or jeopardy management role
  • Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
  • A team player attitude with the ability to remain calm and effective under pressure
  • Previous experience in a technical industry is advantageous
  • Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week

Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site at http://downergroup.co.nz

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 603854.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

You’ve got this!