Join our Team
About this opportunity:
Join our team at Ericsson as a Solution Architect, a critical role supporting end-to-end technical solutions for the RAN domain across Australia and New Zealand. Working within the Customer Support Team, which has a local strength of around 40 people across all domains, you will help ensure AMC deliverables are met for RAN customers across ANZA. This role is suited to a passionate technical leader who can resolve complex issues, provide expert consultation, shorten troubleshooting lead times, and support opportunities across Customer Support, pre-sales, domain delivery, service delivery and operations.
What you will do:
- Lead complex technical investigations across 5G and 4G RAN technologies, using protocol-level analysis and strong troubleshooting capability
- Provide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impacts
- Keep track of ongoing Customer service requests and ensure that concern is being addressed with the right priority
- Analyse and troubleshoot to handle and provide support in Critical and Emergency cases when needed
- Interface and interact with the relevant stakeholders and ensure the timely progress on Customer service requests for Critical/ Priority cases
- Handle customer technical queries all the time and ensure timely response
- Take handover from Projects and ensure all the check points are completed
- Organize and deliver knowledge sharing sessions with stakeholders
- Review and prepare relevant technical documents i.e. RCA
- Proven ability to technically analyse and approve solution implementation for the customer
- Exceptional troubleshooting skills required to solve customer issues
- Lead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirements
- Drive prioritized improvement initiatives in key strategic and operational areas
- Solid grasp and experience in RF design and tuning in 4G/5G RAN product and network
- Participate in deliver services around the SWUS programs like – Feature massification, KPI analysis and agreement with stakeholders.
You will bring:
- Domain Expertise: Radio Access Network (RAN) -4G/5G
- Bachelor of Engineering or equivalent
- Min 15 years of experience, most recent 5 years’ experience must be in 5G/LTE
- Hands on experience on Ericsson RAN product is must
- Strong technical acumen exhibited when dealing with complex customer issues.
- Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
- Ability to perform tracing and complex logs analysis for RAN Nodes
- Must have call flows, protocols, 3GPP and Interface related knowledge in 5G RAN
- Ability to technically analyse and approve solution implementation for customers
- Exceptional troubleshooting skills to solve customer issues without escalating to the next level
- Transport and Core network basic troubleshooting
- Previous experience working in telecommunications support/care/Level2/R&D/Integration
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Melbourne