Join our Team
Join Ericsson’s Network Operations Centre (NOC) Back Office team and help deliver reliable, high-performing mobile core and IP network services. You will provide deep technical expertise, lead complex investigations, support customers, and improve operational performance, processes, and service quality.
You will
- Provide technical support across packet-core, IP, security, and infrastructure environments.
- Investigate and resolve complex hardware, software, performance, and service issues in live networks.
- Lead incident investigations with customers, system design, support, front-office, project, and field teams.
- Prepare and validate implementation proposals, corrective actions, system changes, and preventive maintenance activities.
- Represent Ericsson in technical customer meetings and contribute to network-performance improvements.
- Support service, incident, customer, project, process, security, audit, and operational reporting activities.
- Coach less-experienced engineers and promote consistent operational practices.
- Prioritize work and make timely decisions that protect service quality, availability, and SLA commitments.
- Participate in emergency call-out and 24x7 support rotations as required.
To be successful in this role, you must have
- A degree or equivalent experience in telecommunications, information technology, computer engineering, or a related field.
- At least five years of experience in telecommunications, IT operations, network engineering, or a similar environment.
- Strong knowledge of LTE and dual-mode core networks, packet-core elements, signaling, and network topology.
- Understanding of LTE protocols, including IP, S1AP, SCTP, GTP, Diameter, LDAP, and SOAP.
- Strong TCP/IP and routing knowledge, including MPLS, OSPF, BGP, IS-IS, EVPN, GRE, VRRP, and QoS.
- Experience troubleshooting routers, switches, firewalls, load balancers, and Linux-based systems.
- Excellent knowledge of Kubernetes architecture and operations in a core-network environment.
- Experience with Cisco technologies; knowledge of Juniper, Ericsson-Redback, F5, Wireshark, or MRTG is an advantage.
- Proven complex-problem-solving ability and strong written and spoken English communication skills.
- Customer focus, analytical thinking, planning, collaboration, and the ability to perform under pressure.
- Willingness to work shifts, on-call assignments, and other hours required by the operation.