Our Exciting Opportunity:
This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.This Job Role should be aligned with the Service Function “1st Level Operations” where you will be responsible for the network surveillance by monitoring multi-technology networks, solving problems and managing incidents through to resolution within established SLA's Using MSDP tools and ITIL framework-based processes, You will be an integral part of the NOC team ensuring Network Assurance SLA / KPIs are achieved. You will also play a significant role in the coordinating of Network changes and acceptance activities, as well as helpdesk services to multiple customers.
In this role, you would:
- Liaise between NOC and Field teams
- Support roll out of Work Force Management tool integration
- Support Field team with queries
As our ideal candidate, you will have:
- Education: Advanced Diploma or BE in Telecommunications / ICT
- 1-2 years' experience with NOC
- 1-2 years' experience with Field Support
- Passion for Delivering Results & Meeting Customer Expectations
- Good written and spoken English
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition