Our Exciting Opportunity:

This Job role provides Helpdesk support for the critical issue, and management of customer hardware and software issues. Covering the management of CSR (customer service requests) and RMA (Return Material Authorizations) that have been raised or brought up by Ericsson customers or our Field Services teams. The role also ensures that inventory and stock levels are maintained at our regionally located warehouses enabling field services to meet customer SLAs for repair and replace activities

In this role, you would:

• EHS/ELS Helpdesk – Provides emergency phone Support for hardware and software Issues during business hours. Monitors and process email requests for the EHS/ELS mailbox in accordance with customer SLAs
• Spare Part Management – Track and ensures Emergency spares are dispatched and routed correctly. Provide regular inventory management of Field spare parts in regional locations. Ensure RMAs are actioned in accordance with WLA/SLAs with the Field services teams.

As our ideal candidate, you will have:

• Excellent verbal and written English communication
• Technical University background is a plus
• Accuracy and Customer focus – previous work in a customer-oriented environment is a plus
• Attention to details
• Ability to work autonomously
• Delivering Results & Meeting Customer Expectations
• Working with People
• Applying Expertise & Technology
• Following Instructions & Procedures

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Ericsson Australia Employee Benefits

• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition