Job Location - Melbourne

Our Exciting Opportunity:

Ericsson Australia is growing! As a result, we are now looking for a Solution Architect- 5G UDM who will be responsible for analysing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. You will be responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core team to translate the customer needs and technology opportunities into detailed technical offerings, solutions and proposals.

In this role, you would:

• Deliver results & meet customer expectations

• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
• Analyze and fix to Handle and provide support in critical and Emergency cases when needed
• Interface and Interact with the relevant stockholders within organization and ensure the timely progress on customer request for Critical/ Priority cases
• Write JIRA and engage design support when needed
• Available to handle customer's queries and ensure timely response
• Make constant efforts to be updated on relevant technical skills all the time
• Participate in Project activities and involve as needed
• Take handover from Project and ensure all the check points completed
• Coordinate and deliver the Knowledge share sessions with stakeholders
• Review and prepare the relevant technical document i.e., RCA
• Take part in Operational review meetings regularly
• Up to date on solution deployed in customer network
• Single point to contact from Ericsson to receive customer technical queries
• Make customer aware on product Life cycle i.e., HW or SW
• Work with customer for planned activities in network as needed
• Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA

As our ideal candidate, you will have:

• Education: BE/B Tech or equivalent

• Min years of experience: 10+ Years
• Experience on working in 4G & 5G User Data Management Functions is must. Following applications/functions are part of Packet Core
• Subscriber Management – for example - HLR/HSS/EIR/CCSM
• Data Management – for example - CUDB/CCDM
• Resource Function – examples are NRF/CCRC
• Provisioning Gateway – examples are PG/UPG
• An exceptional fix skill is required to solve the customer issues without advancing to the next level for competence units
• Should able do tracing and sophisticated logs analysis for Packet Core Nodes (4G & 5G)
• Exposure to any of the following Cloud Core applications/environment is desired
• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller
• OpenStack (CEE)
• Kubernetes (CCD)
• IP Routing
• IMS
• Deep technical foresight should be exhibited when dealing with complex customer issues.
• Should have worked in a Support function earlier
• Experience with Ericsson will be preferred
• Good knowledge of 3GPP in 5G Packet Core

You may also have:

• Knowledge of signalling protocols: SS7 M3UA SCTP GCP/H.248 MAP SIP LDAP DIAMETER

• Additional protocols: TCAP SCCP SGsAP CAP/INAP HTTP/HTTP2
• Linux capabilities, able to interpret shell(bash) scripts
• Good to have scripting skills e.g., python (or perl)

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity! The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone! You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Ericsson Australia Employee Benefits:

• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.