Our exciting opportunity:

We are looking for Cloud Software and Services Head - CU Australia & New Zealand. This role will require an established people leader with the ability to ensure customer value and happiness through an efficient service delivery.

As a CSS CU Head you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is driven within the scope of agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes

You will:

• Lead Ericsson’s Cloud & Software Services team supporting key customers in Australia & New Zealand.

• Accountable for CSS P/L . Empower the organization to strive to achieve business outcomes based on in-depth understanding of our portfolio, customers’ business, strategy, operations and objectives.

• Build strong Customer relationships at C-Level, as well as with internal stakeholders.

• Building and leading a presales and delivery organization to support timely and effective customer requirements.

• Contribute to the development of a long-term strategy and plan for the business

• Work in a collaborative way with internal and external stakeholders, including within partner/supplier ecosystems including Hyperscalers.

• Manage the business by leading all aspects of the monitoring and reporting of program related trends, capability development and performance against project plans and budgets

• Develop a positive & productive culture within the business

• Be a part of the CU leadership team. Contribute and ensure CSS is well covered in CU priorities.

• Responsible for Sales, margins and cash flow.

To be successful in the role you must have

• Education: BE, M.SC, MBA or equivalent degree.

• 15+ years’ experience, from within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.

• Deep understanding of Cloud & Software services domain in areas, BSS, OSS, Mobile Core, Packet Core, Cloud, MSIT and Systems Integration

• Experience advising sophisticated projects, growing profitability, driving cost efficiency, and building top line and bottom-line growth.

• Deep experience of leading teams in a multicultural collaborative environment. Building and managing a presales and delivery organization to support timely and effective customer requirements.

• Proven track record working for a supplier towards major telecom operators.

• Ability to maneuver and negotiate in a very complex stakeholder environment.

Core Competencies:

• Ability to Influence

• Result Oriented

• Strategic Problem solver

• Inspires Change

• Customer obsession

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact Us.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture

Ericsson Australia Employee Benefits

• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing

• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off

• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**

• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers

• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills

• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.