We are unique

Join our organisation and experience a culture that fosters camaraderie and personal growth, serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways.

About the role

We are currently recruiting for Senior Application Support Specialist – Operational Technology. This role will lead the implementation, support, and training of tools within the support team's focus area. You will provide expert advice on operational technology products, ensuring reliability, security, and performance.

A passion for continuous improvement in digital operations will be realised by challenging the status quo. This role will be accountable for technical leadership in a team responsible for 24/7 support and for the management of critical operational systems for our System Control, Contact Centre and Field Operations functions.

Key Responsibilities

• Lead the development, maintenance, and delivery of coaching and support within the Digital Services team, ensuring systems are used safely, efficiently, and effectively.
• Ensure interoperability and security governance of systems between corporate and OT, in line with industry and business policies.
• Manage multiple vendors, measure operational performance, and provide technical expertise to drive improvements and positive outcomes.
• Foster collaboration between vendors and technical teams to solve complex, time-critical problems.

• Continuously develop technical understanding of current and emerging technologies in DMS/OMS environments, supporting System Control services and Field Operations.

This is a temporary fixed term contract t for 12 months and can be based anywhere within Essential Energy’s operational footprint.  

About You

You will have significant technical leadership experience in IT application support or development environments, with deep expertise in DMS/OMS platforms and ITSM management, applying ITIL principles.

A proven track record of resolving operational issues with System Control and aligning new initiatives with system capabilities. Exposure to consulting services, managing third-party vendors, and supporting a wide range of applications. Excel in sharing knowledge, providing support, and training to the business.

Additionally, you will have strong communication skills to present knowledge and ideas clearly to diverse audiences within the organisation.

Required Qualifications

• Bachelor of Information Technology or demonstrated capability through past employment experience and/or relevant qualifications.

Desirable

• Industry qualifications in industrial control system applications
• Qualifications in project management
• Certification in related application technology
• Extensive understanding of distributed industrial control systems in the utility industry

• Electrical engineering qualifications.

Why Essential Energy

We offer competitive remuneration commensurate with skills and experience and 16.5% superannuation.

Essential Energy offers a broad range of employee benefits, providing you access to product discounts, including Qantas Club, Optus and Health Insurance, Health Programs including fitness passport and other benefits such as 26 weeks parental leave. For more information on our benefits, please visit the employee benefits page.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women.

We’re a business with a huge range of operational and corporate roles aimed at connecting our communities.

As a pivotal player in the energy future of NSW and the country – we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.

Whether you want to work remotely, in a coastal region or rurally, we will invest in you, develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore.

For further information on this position, please contact Grant Gardiner, Distribution Management System Manager on 0402 060 718.

Applications close on 17 May at 11:55pm.

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.  

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees. 

At Essential Energy, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements, please contact careers@essentialenergy.com.au or call us on 1800 255 777.