We are unique

We are a regional business that thinks on a global level. We work with determined, passionate and curious people to empower communities to share and use energy for a better tomorrow. With a network that powers 95% of NSW and parts of Southern Queensland, we ensure homes, hospitals, schools, businesses, and services stay connected.

Join a dedicated team who are passionate about providing the highest level of customer care as possible! We currently have opportunities to join the Customer Contact Team as a casual. There are multiple roles on offer with some flexibility to work from home.

The role

The Customer Service Branch is responsible for the delivery of efficient customer service and effective management of Customer, Retailer and Key Stakeholder relationships. The branch is also responsible for compliant and efficient interactions with Australian Energy Markets and its participants.

As a Customer Contact Officer, you will be responsible for providing professional and high level customer focused service, primarily involved with system outage and network inquiries to meet customer needs, business performance and assist in the achievement of operational goals.

Experience

• Proven experience in a similar customer service/contact centre role
• Knowledge and understanding of relevant policies and procedures relevant to the role
• Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
• Experience in working on a rotating roster and taking a flexible approach to shift arrangements.

Skills

• Ability to effectively navigate, maintain and use multiple information systems
• Problem solving and conflict resolution skills
• Strong communication and customer service skills with the ability to interact with a diverse range of people and handle all types of stakeholder and customer enquiries
• Ability to use initiative, be proactive, make decisions and take responsibility
• Ability to handle sensitive and confidential information with tact and diplomacy
• Time management techniques and organisational skills with the ability to meet business targets, perform under pressure and manage a complex and varied workload
• Flexible team player with a willingness to work effectively in a professional, busy and diverse team environment
• Strong skills in computer operations and business systems relevant to the role.

Qualifications

• Certificate III in Customer Contact or demonstrated capability through past employment experience and/or relevant qualifications.

At Essential Energy we are united in our purpose and live our values. We operate in an exciting and rapidly changing environment, thrive in a culture that’s all about teamwork and are here for our customers.

For more information, please contact Michael Danswan, Customer Experience Manager, on 0478 222 931.

Applications close Wednesday 8th of March at 11.55pm.

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.