We are unique

We are currently recruiting for a Senior Application Support Specialist – Operational Technology to join our eTech team. This role can be based anywhere within Essential Energy’s operational footprint.

About the role

As the Senior Application Support Specialist – Operational Technology, you will take a technical leadership role in the implementation, support, and training of tools across the business in the specific area of focus of the support team.

You will provide professional support and advice relating to the technology stack within the OT domain, ensuring services and tools provided are reliable, secure, and performing effectively while challenging the status-quo to continually improve the operations of eTech. You will also be accountable to the DMS Manager for providing technical leadership in a team delivering support and lifecycle management of Operational Technology systems for System Control and the broader networks business, on a 24x7 basis.

Key responsibilities

• Accountable for the provision of technical expertise to drive improvement and positive commercial and operational outcomes. You will drive collaboration between vendors and dispersed technical teams across the business to solve complex, time-critical problems that have operational and potential safety impacts
• Maintain and continuously develop a deep technical understanding of current and emerging technology associated with an integrated DMS/OMS environment, and support of System Control services and security solutions, allowing you to make recommendations and contribute to the establishment, and ongoing management of service and operational level agreements for the delivery of solutions to meet business objectives. You will influence and contribute technical expertise in planning, analysis and development of enterprise class software, and system architecture to support best practice security, operational and strategic deliverables

About You

To succeed you will have significant technical leadership experience in a similar role in an IT or OT application support or development environment with high level of experience and thorough knowledge of DMS/OMS platforms.

You will bring extensive understanding of operational environments with respect to ITSM management, and experience applying ITIL principles and will have proven experience working with System Control/Network Operations environment to support effective resolution of DMS/OMS and business systems operational issues and to ensure new initiatives align to system capability and operating procedures.

Skills

• Cognitive skills to review, analyse, consolidate, and synthesise knowledge to identify and provide solutions to complex technical problems autonomously
• Capability and technical skills to demonstrate a broad understanding of DMS/OMS technology in a complex, integrated environment with strong safety and security drivers
• Ability to apply extensive technical knowledge and theoretical concepts with advanced understanding in DMS/OMS solutions and System Control
• Advanced technical skills to design and apply industry, functional and process-based research in both operational and project environments

Required Qualifications

• Bachelor of Information Technology or similar field or demonstrated capability through past employment experience and/or relevant qualifications

Desirable

• Industry qualifications in industrial control system applications
• Qualifications in project management
• Certification in related application technology
• Extensive understanding of distributed industrial control systems in the utility industry
• Electrical engineering qualifications

Benefits

As an Essential Energy team member, you’ll enjoy such benefits as;

• 16% Superannuation (from July 1st)
• Flexible working arrangements subject to business needs
• Competitive remuneration
• Access the NIB corporate health plan
• Access to join the Fitness Passport Program
• Paid parental leave for eligible team members
• Further education and career development support

We offer fantastic local and regional career opportunities limited only by your own drive and determination.

Working for this large and diverse organisation, employees can take advantage of a range of learning and development opportunities, including leadership programs.

If successful in this role you will join a supportive and appreciative team in a role that offers breadth across essential Energy's entire corporate and network businesses.

At Essential Energy we are united in our purpose and live our values. We operate in an exciting and rapidly changing environment, thrive in a culture that’s all about teamwork and are here for our customers.

For further information please contact Grant Gardiner – Distribution Management System Manager on 0402060718.

Applications close on midnight, Sunday 9 July 2023.

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.