2024 Customer Contact Officer Trainee Program

Essential Energy

Location: Port Macquarie

Job Type: Full time


We are unique

We are a regional business that thinks on a global level. We work with determined, passionate and curious people to shape a green energy future and aspire to show the world what the future of energy looks like. With a network that powers 95% of NSW and parts of Southern Queensland, we ensure homes, hospitals, schools, businesses and services stay connected.

What we stand for

We are united in our purpose, and we live our values. We love a challenge, thrive in a culture that’s all about teamwork and we are here for our customers no matter what. We value teamwork and care about each other. We respect what makes us unique and celebrate the diverse talents, strengths and perspectives that each of us bring.

We grow

Essential Energy is focused on creating education and employment opportunities for Aboriginal and Torres Strait Islander people. Our Customer Contact Officer Traineeship provides you with the opportunity to work with highly skilled and passionate people to gain on-the-job training, as well as a formal qualification of Certificate III in Business.

Current Opportunities

As a Customer Contact Officer Trainee, you will join the Customer Contact Centre team and learn how to provide Essential Energy’s customers with a positive customer experience. You will ensure everyday excellence in every interaction and that we continue to provide customers with safe and reliable power. You will gain experience with customer-centric teams who are passionate about our customers and the service that they provide.

Working alongside Customer Contact Centre agents, you will gain a Certificate III in Business and valuable skills through a combination of structured training from our Customer Contact Centre team, external training providers and on-the-job experience. You will have access to the latest training, ensuring your skills and knowledge are at the forefront of the industry. You will learn about interacting with customers, how to have a good eye for detail and how to use technology to do a great job every day.

What we offer

  • Nine-day fortnight
  • Fitness Passport
  • 16% Superannuation
  • Flexible working arrangements
  • 18 weeks paid parental leave
  • Employee Assistance Program (EAP)
  • A range of learning and development opportunities, including leadership programs
  • Fantastic local and regional career opportunities
  • Relocation Assistance available to successful applicants in accordance with Essential Energy policy

About you:

If you are passionate about what you do and are excited to grow your career with a supportive and inclusive team, have an eye for detail and great problem-solving skills. You are a people person with excellent communication skills and customer service techniques to relay, gather and request information, all while making positive contributions to the community, then this is the opportunity for you.

To be eligible to apply for these opportunities you will need to:

  • Have Australian or New Zealand citizenship or permanent residency status.

These are identified positions and applicants must be Aboriginal and/or Torres Strait Islander as authorised under sections 8 and 51 of Sections 126 of the NSW Anti-Discrimination Act, 1977.

Applications close at 11:55 pm AEST on Thursday 5 October 2023.

Passionate people. Global thinking. Regional heart

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.

You’ve got this!