We are unique
We are a regional business that thinks on a global level. We work with determined, passionate and curious people to empower communities to share and use energy for a better tomorrow. With a network that powers 95% of NSW and parts of Southern Queensland, we ensure homes, hospitals, schools, businesses, and services stay connected.
We have an opportunity for a professional and motivated Customer Service specialist to join our team. This role will be working from home in in hybrid work environment.
About the role
The role is accountable for delivering communications to customers. You will be advising customers of classification changes, defect management requirements and other updates regarding their private network assets. You will coordinate with the customer to facilitate updates as well as resolving associated complaints. You will also assist the Customer Service Branch with delivery of efficient customer service and effective management of Customer, Retailer and Key Stakeholder relationships.
About You
You will have demonstrated experience in a customer advisory, complaints and dispute resolution role with proven success in managing complex customer interactions. In addition to being flexible, supportive and self-motivated you will have experience in data compilation, coordinating communications materials and logistics and managing multiple priorities showcasing your problem solving and decision-making skills.
Required Qualifications
- Relevant experience in a similar role or Certificate IV in Customer Engagement
- You will be able to develop and maintain positive and inclusive relationships with internal and external stakeholders
What we offer
As an Essential Energy team member, you’ll enjoy such benefits as;
- Nine-day fortnight
- Competitive remuneration
- 16% Superannuation
- A range of learning and development opportunities, including leadership programs
- Apple and Dell Employee Purchase Programs
- Fitness Passport
- Corporate Health Plan
- Flexible working arrangements
- 26 weeks paid parental leave
- Employee Assistance Program (EAP)
- Fantastic local and regional career opportunities
At Essential Energy we are united in our purpose and live our values. We operate in an exciting and rapidly changing environment, thrive in a culture that is all about teamwork and are here for our customers.
For further information or a copy of the PD please contact Nathan Beattie, Customer Liaison Team Leader, on 0401 286 933.
Applications close Wednesday 29 November 2023 at 11.55 pm (AEST).
Passionate people. Global thinking. Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.
As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
