Job Description

Due to an internal promotion, Experian ANZ is looking for a Technical Support Analyst to join our Data Quality team in Sydney or Melbourne. The Experian Data Quality team solves a wide range of problems for our customers using a market leading portfolio of products and services. Technical Support Analysts ensure our products, services and solutions continue to deliver business results year in year for our customers. As a Technical Support Analyst you will use your strong communication skills, product and technology know-how and good time management to provide excellent telephone support (2nd line support). This is not a call-centre environment though.

Experian Technical Support Analysts are excellent team players and communicators. You need to work successfully with many types of people in other organisations as well as sales people, consultants, developers, support staff and management within Experian. You are motivated and driven, you like learning new things and you take ownership of your own development. You like to say yes and love helping people solve problems.

This is a fantastic entry level role, ideally suited to a recent grad looking to start their career within a progressive Global Enterprise business that values development opportunities and fast-track career progression

What you’ll need to bring to the party

• Excellent communication and coordination
• Good understanding of technology
• Customer-centric focus and solution/problem solving mindset
• Good time management abilities
• A technology or analytical background, e.g. a science degree or comparable experience
• Eager to learn and develop
  

What you’ll be doing

• Provide technical support via the telephone and email to Experian clients on the Data Quality product suites, including troubleshooting, installation & configuration and advice on best practice usage of the product.
• Manage a wide variety and complexity of service requests within the Salesforce.com CRM system.
• Work alongside colleagues across APAC and globally, escalating issues to Global Stakeholders.
• Deliver excellent results to clients and work with the team in achieving this

Qualifications

More about you

• Excellent customer service and communication skills
• Solid understanding and knowledge of technology – Microsoft office, hardware, and networking
• Customer-centric focus and solution/problem solving mindset
• Good time management abilities
• A technology or analytical background, e.g. a computer science degree or comparable experience
• Eager to learn and develop
• Previous customer service experience

Why Experian

• We’re a driven team but we don’t forget to celebrate success
• We offer strong career and international options for high performers
• We’re one of the most successful teams of Experian globally
• We invest heavily in our products and our people

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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