Operations Excellence Manager

Shape the future of the operations and service excellence at Victoria’s premier bulk port.

About GeelongPort

At GeelongPort our success depends on us taking shared ownership. We support each other by sharing resources and navigating challenges, taking responsibility to build a culture of teamwork where everyone can feel they belong.

With over 150 years of maritime history and experience behind us, GeelongPort is a critical enabler for the Victorian economy supporting more than 1,800 jobs and contributing to the economic and social fabric of the Geelong region.

As Victoria’s premier bulk port, GeelongPort manages 12 million tonnes of cargo and $7 billion of trade annually with over 600 vessel visits per year. Shipping activity is linked to a range of critical trades supporting the agriculture, construction, energy, and tourism sectors in the region.

Based at Corio Quay in North Geelong, we value partnering with our customers and community to deliver a safe and sustainable port that drives growth and prosperity for Geelong and the regions we connect to.

GeelongPort provides employees with essential support through all stages of life, by offering:

• Attractive, market competitive remuneration package, including access to an annual bonus program.
• Progressive policies include 16 weeks paid parental leave for primary care givers, 4 weeks for secondary care givers, access to an additional 2 days’ personal leave for cultural reasons, as well as wellness and volunteering leave.
• Access to bespoke, professional development opportunities to grow your career.
• A collaborative and innovative environment where you can make a real impact on Victoria’s supply chain and economy.

GeelongPort is proudly a WORK180 endorsed Employer for all women.

The Opportunity

GeelongPort is seeking an Operations Excellence Manager to establish and manage our operational performance framework through effective continuous improvement, project management, reporting, and technical integration with a strong focus on delivering outstanding customer experiences. In this role, you will lead projects that enhance operational efficiency and customer satisfaction, drive system integrations, and develop reporting suite for executive leadership to generate actionable insights.

Key Responsibilities

• Lead end to end project delivery of all operational improvement activities, from initiation and planning through execution, monitoring, and closure.
• Design, implement, and maintain a suite of reporting tools to provide real-time visibility of KPIs and customer service metrics.
• Analyse data to identify and prioritise improvement opportunities.
• Build strong relationships with customers and port users, proactively seeking feedback to enhance service outcomes.
• Drive adoption of new technologies and process improvements to optimise service delivery and customer outcomes.
• Collaborate with internal and external stakeholders to ensure project alignment and successful outcomes.
• Support financial performance by managing project budgets and contributing to cost improvement initiatives.

What You’ll Bring

You are a result driven professional with a passion for continuous improvement with experience using range of methodologies to deliver tangible outcomes. Your background includes:

• Tertiary qualifications in a relevant or adjacent field.
• Proven experience managing end-to-end projects in an operational environment, with a proven track record of delivery.
• Strong analytical skills to provide actionable insights through data analysis.
• Continuous improvement mindset, always seeking opportunities to optimise processes, enhance user experience, and drive adoption of new technologies.
• Excellent organisational skills, with the ability to prioritise competing demands and manage project schedules.
• Exceptional communication and interpersonal skills that empower you to establish productive relationships with stakeholders at every level.
• Experience in change management, supporting stakeholders through transitions and ensuring successful adoption of new systems and processes.

Diversity & Inclusion

We are committed to building a workforce that represents the diverse society in which we live and work. We recognise the increasing importance of flexible work arrangements and family friendly work practices to enable and maintain a diverse, adaptive, and high performing workforce.

GeelongPort is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, women, people with disability, LGBTIQA+ and people from culturally diverse backgrounds.

Closing Date

Applications close on 9 January 2026