Service Delivery Team Manager

GeelongPort is recruiting an experienced people leader to manage frontline maintenance electricians, fitters, and operational personnel.

About GeelongPort

At GeelongPort our success depends on us taking shared ownership. We support each other by sharing resources and navigating challenges, taking responsibility to build a culture of teamwork where everyone can feel they belong.

With over 150 years of maritime history and experience behind us, GeelongPort is a critical enabler for the Victorian economy supporting more than 1,800 jobs and contributing to the economic and social fabric of the Geelong region.

As Victoria’s premier bulk port, GeelongPort manages 12 million tonnes of cargo and $7 billion of trade annually with over 600 vessel visits per year. Shipping activity is linked to a range of critical trades supporting the agriculture, construction, energy, and tourism sectors in the region.

Based at Corio Quay in North Geelong, we value partnering with our customers and community to deliver a safe and sustainable port that drives growth and prosperity for Geelong and the regions we connect to.

• GeelongPort provides employees with essential support through all stages of life, by offering:
• Attractive, market competitive remuneration package, including access to an annual bonus program.
• Progressive policies include 16 weeks paid parental leave for primary care givers, 4 weeks for secondary care givers, access to an additional 2 days’ personal leave for cultural reasons, as well as wellness and volunteering leave.
• Access to bespoke, professional development opportunities to grow your career.
• A collaborative and innovative environment where you can make a real impact on Victoria’s supply chain and economy.

GeelongPort is proudly a WORK180 endorsed Employer for all women.

The Opportunity

We are seeking an experienced people leader to manage frontline maintenance electricians, fitters, and operational personnel.

Reporting to the Asset Maintenance Manager, this role is responsible for ensuring safe, efficient and customer focused operational outcomes, while driving asset reliability, cost control and continuous improvement. You will lead a multidisciplinary team and play a critical role in integrating operational service delivery with maintenance planning and asset performance in a Port environment.

In this role, you will:

• Lead day to day operational service delivery and maintenance activities to ensure safe and efficient outcomes in a Customer Excellence environment.
• Manage resources to meet planned and unplanned service delivery demands in a 24/7 operational environment.
• Manage weekly timesheet and leave management.
• Be on call via a rotating roster to respond to out of hours issue escalation.
• Coordinate maintenance, operations and planning to optimise asset, berth and workforce availability.
• Drive continuous improvement across safety, efficiency, performance and cost control.
• Ensure effective maintenance planning, scheduling and reporting using Maximo.
• Manage contractors and ensure compliance with safety, environmental and company requirements.
• Maintain strong financial oversight, including budgeting, forecasting and cost control.
• Conduct risk assessments, root cause analysis and implement corrective actions.
• Lead, coach and develop the maintenance and operations teams.
• Manage training needs analysis, compliance requirements and execution of plan.
• Promote GeelongPort’s values, safety culture and expected behaviours at all times.

What You’ll Bring

You are a hands-on operational leader with strong technical credibility and a proven ability to lead people in a safety critical, asset intensive environment.

Your background:

• Trade qualification in electrical or mechanical is mandatory.
• Electrical Certificate IV highly desirable.
• Demonstrated people leadership capability, including coaching, performance management and workforce planning.
• Knowledge of maintenance management, preventative maintenance and operational service delivery.
• Experience working with computerised maintenance management systems (ideally Maximo).
• Sound understanding of workplace relations and enterprise agreement environments.
• Strong organisational, reporting and time management skills.
• Excellent communication, stakeholder engagement and relationship building skills.
• A strong commitment to safety, environmental responsibility and continuous improvement.
• Manage training and development programs.
• Experience with Lock Out Tag Out/ permit to work / high risk work / contractor induction and compliance.

Diversity & Inclusion

We are committed to building a workforce that represents the diverse society in which we live and work. We recognise the increasing importance of flexible work arrangements and family friendly work practices to enable and maintain a diverse, adaptive, and high performing workforce.

GeelongPort is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, women, people with disability, LGBTIQA+ and people from culturally diverse backgrounds.

Closing Date

Applications close on 15 April 2026.