About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description
We’re looking for a Project Manager – IP Voice & Unified Communications Operations to join our team. We are seeking an experienced IP Voice and UC Engineer to provide advanced technical support for enterprise voice platforms including Inbound Voice services, IP Voice Activation and Assurance, Microsoft Teams Phone (Direct Routing), Cisco BroadWorks (Broadsoft), and SIP-based services. The role involves handling complex incidents, performing root cause analysis, managing end-to-end voice service lifecycle, and working closely with carriers, vendors, and internal stakeholders to ensure high availability of voice services for enterprise customers.

Location: Sydney/Melbourne, Australia
Salary: 123090 - 138408 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Good to Have

Experience with additional UC platforms: Cisco CUCM, Avaya Aura, Genesys Cloud

Scripting/automation experience (Python, PowerShell, REST API)

Knowledge of Microsoft 365 administration (Teams Admin Center, PowerShell)

Experience with Telstra assurance tools: Splunk, CDR7, Service Central, Wireshark, SecureCRT

Familiarity with NBN Co portal and Australian carrier interoperability

Experience with VoLTE, IMS (IP Multimedia Subsystem), or C-IMS platforms

Session Recording, Compliance Recording integration experience

Benefits

At Infosys, we believe in taking care of our people. Our comprehensive benefits package includes:

Income Protection Insurance

Paid Parental Leave and Volunteer Leave

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount

Fitness/Gym Memberships

Salary packaging and novated leasing

Our recruitment and selection process

is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

IP Voice UC Project Manager