About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: Are you passionate about ensuring stable, secure, and high‑performing enterprise mobility platforms? We’re looking for a Senior Engineering Operations – Enterprise Mobility professional to join our team.
We are seeking an experienced Engineering Operations professional to support and enhance large‑scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). This role is critical to ensuring operational stability, security, and compliance while driving continuous improvement across engineering operations. You will act as a technical leader during incidents, releases, and escalations, working closely with internal teams, vendors, and stakeholders.

Location: Melbourne, Sydney

Salary: 96863- 105068 AUD Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

Mobility Operations, Change & Release Governance: Lead ITIL‑aligned change control, impact assessments, and release readiness for go‑lives.
Incident, Escalation & Problem Management: Direct high‑priority incidents (incl. mission‑critical/emergency services), coordinate vendor escalations, and drive root‑cause analysis/problem management.
Security, Risk & Vulnerability Management: Partner with Cyber Security on vulnerability remediation and Mobile Threat Defence (MTD) response; manage audits and fleet posture/security event reporting.
Platform Engineering & Lifecycle Management: Monitor health and performance; enable features across UEM/EMM (e.g., Intune, Workspace ONE, Ivanti Neurons); manage OS/app testing and compatibility; oversee integrations (identity, certificates, directories, network access).
Device Provisioning, Automation & Scale: Implement zero‑touch enrolment (Apple Business Manager, Android zero‑touch, Samsung Knox Mobile Enrolment) and build automations to streamline operations.

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Over 8 years of experience in Enterprise Mobility Management, Platform Operations, or Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government).

Preferred:

Prior working experience in Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government)
Australian Citizenship or Permanent Residency preferred.
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
Analytical Problem‑Solving: Structured RCA, pattern recognition across incidents/changes/requests, and strong data literacy.
Decisive Under Pressure: Clear prioritisation and sound decision‑making in time‑critical scenarios.
Incident & Escalation Management: Calm, accountable leadership across platforms, vendors, and stakeholders.
Process, Quality & Governance: ITIL discipline, rigorous QA across change/release/operations, and a continuous‑improvement mindset.
Collaboration & Stakeholder Engagement: Effective cross‑functional partnering; communicates clearly with technical and non‑technical audiences; strong customer empathy.
Leadership & People Development: Provides technical leadership; mentors and coaches; holds vendors to clear expectations and outcomes.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”