ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognitions from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
JOB DESCRIPTION:
Job requires to follow up with customer on overdue debt via email and phone calls, performing cash allocation, performing bank clearing, processing refund, releasing Accounts Receivable reports, managing accounts receivable queries, local and internal fund transfers from bank account, ad hoc issue resolutions etc., as per prescribed guidelines and timelines. You would also be required to supports the Team Lead in training, daily reviews, preparing internal reports and escalation resolution. The role would also entail conducting quality check and quality analysis programs, knowledge management based on inputs from different stakeholders, participation in ideation and reengineering of client processes and training on the same. You will also be responsible to update the process knowledge document (Standard Operating Procedure) and other knowledge documents on regular basis. You will be involved in performing compliance related controls as a part of regular activity and will also be involved in providing audit related data and responding to audit queries.
PREFERRED QUALIFICATIONS:
- Accounting Graduate
- 2+ years of BPM/Shared Service experience; with 6-12 month of recent working knowledge on Debt Management, Accounts Receivable and Bank clearing
- Good communication skills both written and verbal
- Sound knowledge of Order to Cash, Procure to Pay, Invoice processing (AP&AR), Cash Apps, Payment processing, Vendor Master Data Management, month close activities.
- Query Management
- Culturally appropriate communication skills to interact with stakeholders from diverse backgrounds
- Hands on experience in MS office
- Hands on experience in SAP in accounting stream of AR/AP etc.
- Australian work eligibility status
JOB RESPONSIBILITIES
- Follow up on overdue debts with customers via email, Ticket Management System, Calls
- Work towards dispute resolution on disputes raised by Customers
- Liaise with different stakeholders to resolve any queries, dispute, pending items
- Perform regular and accurate bank clearing and follow up with stakeholders regularly for closure of pending items
- Execute transactions such as posting bank related entries, prepare reconciliation and related activities in accordance with SOPs and ensure the SLA adherence
- Release bank statements on daily basis to stakeholders
- Perform invoicing, cash allocation or refund processing
- Perform accurately local and international fund transfers
- Manage the queries or tickets raised by internal or external stakeholder accurately and in timely manner
- Adhere to assigned SLAs for all activities in scope
- Update trackers to monitor the volumes, utilization and provide support in process optimization. Comply with all the internal reporting requirements in timely manner
- Perform control and checks, ad hoc issue resolutions etc., as per prescribed guidelines and timelines
- Ensure the compliance to all the auditable and non-auditable controls
- Execute the task or transaction processing in order to meet quality standards. Conduct QC/QA program as a part of quality plan
- Participate/support Team lead in daily huddles, provide input on processes and business
LOCATION
Parramatta
