This opportunity will initially be a 12 month fixed-term opportunity, with view to permanency.
Overview of our role
Join Zinfra’s Digital team as a Field Service Application Analyst, providing hands-on support that helps our people stay connected, productive and equipped to do their best work.
You’ll play an important role supporting business applications, including Upvise and PowerApps (around 70% of your focus), alongside general IT support. Working closely with colleagues across the wider Digital team, you’ll build trusted relationships with our regional teams, solve problems and help make technology work better for everyone.
Based primarily in Tasmania, you’ll enjoy a varied role with regular planned travel to regional depots and offices, with occasional travel to Victoria. *A valid drivers licence is required.
Culture & Benefits What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:
- Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
- flexible work arrangements, empowered to work your way & agile + additional leave benefits!
- annual bonuses for permenant employees + generous $$$ employee referral program
- primary & secondary parental leave & well-being and family support benefits
- numerous career development pathways + yearly financial support to upskill
- empowering you within a fun, diverse and inclusive culture
- group benefits galore for all employees!
- genuine focus on work / life balance
- reproductive leave benefits
What You'll Bring
- Experience in application support, ideally within an operational or field services environment.
- Hands-on experience supporting business applications such as PowerApps and Upvise.
- Knowledge of Level 1 and Level 2 technical support across hardware, software and networks.
- Experience troubleshooting application issues, managing updates and supporting end users.
- Strong communication and problem-solving skills, with a genuine focus on customer service.
- Ability to work independently, collaborate with a wider Digital team and travel regularly to regional sites, primarily across Tasmania.
Qualifications / Certifications & Knowledge
- Qualification in Information Technology, Business Administration or a related field.
- Understanding of Microsoft Windows, Office 365 and Microsoft collaboration tools.
- Familiarity with cloud-based applications, API integrations and basic JavaScript.
- Knowledge of enterprise IT tools such as Active Directory, Intune and SCCM.
- Understanding of ITIL practices, network fundamentals and cybersecurity principles.
- Strong documentation skills and an understanding of knowledge management processes.
Who we are
Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.
We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.
Recruitment Process
During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical(dependent on role type), reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
Apply today, you belong here.
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