Dispatch & Control Officer
About Us:
We focus on being fun, supportive, collaborative and forward-thinking people at Jemena.
Jemena is an Australian energy company who own and operate more than $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus. Prioritizing our employees’ wellbeing, equal opportunities and empowering a fully diverse and fulfilled workforce is key; we pride ourselves on meeting our employee’s expectations.
Our people are our greatest asset, so having paid parental (primary & partner) leave and leave purchase plans amongst many other benefits, is a key foundation to our success. We also have an array of well-being options to support our people. We are passionate about what we do, and we are proud of who we are.
Diversity and Inclusion
Jemena is an Aboriginal word meaning ‘to hear, listen and think’. We understand the value of a diverse workforce, the ability to work from home, and have committed to creating real employment opportunities through our Reconciliation Action Plan. We look forward to receiving applications from Aboriginal and Torres Strait Islander peoples.
When you join Jemena, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women’s Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people. Come join us!
About the role:
The Dispatch & Control Officer is responsible for delivering fault response outcomes for Jemena Electricity Network customers by supporting the coordination of planned and unplanned outage events. Duties include the allocation of response crews, and direction of switching activity tasks for field based events.
This secondment/fixed term role is a great opportunity for you to gain experience working in an Electricity Network Control room as part of the Network Operation team. The role offers a unique shift roster that is weekday, day shifts only, 3x 12.5hour shifts a week. Work and learn alongside Electrical Network Coordinators with the opportunity to develop the skills up to a Restricted Network Coordinator level 1 (RNC1) Competency. This exciting and fast paced work environment will level up your Emergency and Fault management skills by coordinating the response to faults and outages that direct effect Jemena customers.
Your responsibilities will include:
- Managing and prioritizing fault jobs received in the digital Outage Management System.
- Monitoring status of field resources to coordinate and prioritize their fault response work schedule.
- Preparation and direction of switching instructions for both planned and emergency fault response work.
- Accurate data entry within multiple systems in an timely manner.
- Receiving emergency calls from emergency services to record and relay significant information
- Timely communication to key stakeholders of escalated incidents (weather)
About you:
- General knowledge of electrical distribution network operating procedures and practices.
- Understanding of electrical distribution network elements, construction, maintenance and testing activities
- Active listener with excellent communication skills using phone, radio and non-verbal communication tools (SMS)
- Excellent computer technology skills to utilize an array of digital software (OMS Outage Management System, DMS Distribution management system, SAP) for effective notification, escalation and reporting of network events.
- Organized team player with sound judgement and critical thinking to remain calm and composed during high activity network events.
Recruitment Process:
As part of Jemena’s commitment to keeping our employees safe. During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.