Systems Administrator - ServiceNow


Location: Melbourne

Job Type: Full time


Systems Administrator – ServiceNow

About Us:

We focus on being fun, supportive, collaborative and forward-thinking people at Jemena.

Jemena is an Australian energy company who own and operate more than $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus. Prioritising our employees’ wellbeing, equal opportunities and empowering a fully diverse and fulfilled workforce is key; we pride ourselves on meeting our employee’s expectations.

Our people are our greatest asset so having various flexible working options such as this opportunity, which is open to, remote working, paid parental (primary & partner) leave and leave purchase plans amongst many other benefits, is a key foundation to our success. We also have an array of well-being options to support our people. We are passionate about what we do, and we are proud of who we are.

Diversity and Inclusion

Jemena is an Aboriginal word meaning ‘to hear, listen and think’. We understand the value of a diverse workforce, the ability to work from home, and have committed to creating real employment opportunities through our Reconciliation Action Plan. We look forward to receiving applications from Aboriginal and Torres Strait Islander peoples.

When you join Jemena, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women’s Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people. Come join us!

About the role:

The purpose of this role is to provide analytical and functional support of Digital Workplace applications and processes that support the Jemena group.

There is a requirement for a solid foundation of technical knowledge and competency, the focus of this role is centred around functional skills to extract value from the groups Digital Workplace application stacks which include:

  • Communication and Collaboration Platforms.
  • Workplace Productivity Applications.
  • Content & Drawing management and applications
  • Endpoint Device Ecosystems Management.
  • Payroll & Specialist Applications Management.

Your responsibilities will include:

  • Engaging with varied audiences and stakeholders across business, C-Level executive, Digital and Field Operations.
  • Experience in application support and administration of applications in an enterprise environment.
  • Delivering Digital support services in adherence with ITIL processes and guidelines.
  • Delivering support and training services specifically focused on ServiceNow implementation and development.

About you:

  • Understanding of ServiceNow best practices and application lifecycle management
  • Understanding of utilities sector or other regulated / critical infrastructure industries.
  • Understanding of enterprise corporate business processes.
  • Up-to-date knowledge of current and emerging Digital Workplace technologies and trends.
  • Tertiary qualifications in Information Technology or equivalent work experience.
  • ITIL Foundation certification or higher.

Recruitment Process:

As part of Jemena’s commitment to keeping our employees safe. During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check.

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.

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