Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

Overview of our role

*Initially a 12 month fixed-term parental leave cover which may transition into a permanent opportunity.

As the Business Systems Specialist, you are a senior member of the team and will focused on the design, implementation, and ongoing operational support of deployed systems.

You are empowered to bridge project delivery teams with operational functions, ensuring smooth transitions, system stability, and continuous optimisation. Collaborates with stakeholders and technical teams to define requirements, validate project deliverables, and lead user acceptance testing. You will also facilitate and support operational handovers, develop support frameworks, and ensure the system is maintained and enhanced to meet evolving business needs.

Additionally, your role involves monitoring system performance, identifying improvement opportunities, and driving continuous improvements to enhance functionality and efficiency. Comprehensive documentation and reporting are also key to ensure smooth ongoing operations and support.

This offering is a unique opportunity for you to contribute to the specific project. Based on performance, business needs, and alignment with organisational goals, there is potential for your role to transition into a permanent position.

Possess of a current Australian driver’s license as travel between sites within Victoria is essential for supporting system implementations, coordinating with stakeholders, and ensuring smooth operational handovers and on-site troubleshooting.

A little about you

• Business Analysis & Solution Design: Lead requirements gathering, solution design, and process mapping for IT/digital projects, particularly digital transformations and large-scale deployments.
• Project Delivery & Transition: Ensure successful project execution, including UAT, knowledge transfer, and transition to BAU operations. Develop SOPs and support documentation.
• End-User Support & Training: Provide primary BAU support, address technical issues, and conduct end-user training to facilitate system adoption and ease the transition to new tools or processes.
• Stakeholder Management: Manage relationships with diverse stakeholders, aligning expectations and facilitating productive requirements-gathering sessions.
• Performance Monitoring & Incident Resolution: Monitor system performance, resolve incidents, and collaborate with IT, vendors, and other stakeholders for issue resolution.
• Knowledge Transfer & Documentation: Lead knowledge transfer sessions with operational teams, ensuring readiness for ongoing maintenance and support.

Qualifications / certifications & Skills

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Extensive experience in a Business Analyst / Senior Business Analyst role with experience in both project delivery and operational support.
• Strong understanding of IT/Digital systems, project lifecycle management, and ITIL practices.
• .NET, JavaScript and API Integrations
• Excellent analytical, problem-solving, and documentation skills.
• Ability to communicate the technical concepts to both technical and non-technical audiences.
• Stakeholder management and facilitation of requirements gathering sessions.
• Comfortable navigating both Agile and Waterfall environments, with practical experience using tools such as JIRA, Confluence, or similar.
• Proven ability to communicate effectively across technical and non-technical audiences.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.