Retail Collections Officer
Who We Are
Integrity. Quality. Humanity .Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.
Position: Retail Collections Officer
Function: Other
The Opportunity
At John Deere Financial (JDF), we believe in building strong customer relationships throughout the lifecycle of our services. We are seeking a dedicated Retail Collections Officer to join our Collections team. In this role, you will focus on understanding customer requirements and resolving past due accounts while providing exceptional service. Your proactive approach will help identify patterns and issues, driving collaboration for process and system improvements.
Role Objectives:
- Maintain effective relationships with retail customers and our dealership network by addressing their account needs throughout the loan lifecycle.
- Collect past due accounts, using effective telephone negotiation techniques to preserve lender/customer relationships.
- Evaluate customer credit reports, analyze past payment habits, and assess the validity of customer information statements.
- Approve deferrals within prescribed guidelines.
- Ensure compliance with JDF's Due Diligence and AML requirements.
- Assist in coordinating collection activities with appropriate dealer and company personnel to protect JDF assets and take the correct course of action.
- Provide backup and support for other customer-related tasks as required by the department.
- Identify process improvement opportunities to enhance the overall Customer and Dealer Experience.
- Undertake various other duties, including special projects as needed.
About You
You are a self-motivated, results-focused individual with a keen attention to detail. In addition, you have:
- Sound to advanced collections skills with a background in credit assessment.
- Basic credit skills and understanding of credit underwriting.
- Proven negotiation experience and customer relationship management.
- Solid attention to detail and a results-focused mindset.
- Self-motivated and able to work independently.
- Previous collections experience is essential.
- Basic understanding of accounting principles (e.g., journals).
- Quick learner who is well organized and proactive.
- Ability to identify and implement process improvements effectively.
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
- 17.5% Annual Leave loading
- 14.5% Super if you choose to go with John Deere- Mercer Super Plan
- A mature outlook on flexible and hybrid work arrangements which allows you to truly balance work and life.
- Paid Parental leave – 16 Weeks for all parents.
- Purchase Leave, Paid Community Leave
- Professional Development Support (Higher Education, Training & Memberships)
- EAP Support & Training
- Equity in pay grades
- Incredible company culture where wellbeing of our employees is at the forefront of everything we do.
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business 15 April 2025
Note: Appropriate work authorisations are required in this country prior to application.
John Deere believes in the power of diversity in the workforce and is committed to creating an inclusive environment for all employees.
John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: 2021- 2024
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.