We at John Deere- AU-NZ are seeking a Service Marketing Manager – Australia and New Zealand to lead the strategic and tactical marketing of our current and emerging service and aftermarket capabilities across Australia and New Zealand.
If you’re passionate about service marketing, dealer enablement, and delivering customer-focused solutions, we’d love to hear from you.
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These values shape everything we do. At John Deere, you’ll join a global organisation with a 185 year heritage of innovation, powered by people who are driven to create real-world solutions. We believe in empowering our teams, supporting our communities, and creating a culture where great ideas can thrive.
Primary Location: Australia (AU)
Job Grade: 08
Hiring Manager: Micheal Wilkins (Australia)
The Opportunity
In this role, you’ll drive the adoption of dealer tools, technologies, and applications that enable premier customer experiences, strengthen dealer and technician capability, and support customers across the entire aftermarket lifecycle.
This is a highly collaborative role requiring strong influence, commercial acumen, and the ability to connect technology, service value, and customer outcomes.
Key responsibilities
- Lead and execute the Deere aftermarket service marketing strategy, driving growth across connected service solutions, digital service platforms, customer self service and repair enablement, and equipment lifecycle offerings.
- Develop and deliver tactical marketing plans that support technician recruitment, retention, recognition, and career development
- Drive awareness and adoption of connected and digital services that differentiate John Deere equipment and services
- Translate corporate and global programs into local, dealer ready go to market initiatives
- Partner closely with Customer Support, Dealer Development, Training, and Aftermarket Sales teams
- Develop customer facing and dealer facing marketing assets that support service growth and dealer profitability
- Analyse and use market, dealer, and performance insights to inform priorities, investment decisions, and program design
- Support profitable parts and service growth by aligning marketing activity to uptime, reliability, and lifecycle value
About You
We’re looking for a commercially minded service marketer who can connect technology, service capability, and customer value to deliver practical customer and dealer focused outcomes.
You will bring:
- Experience translating strategy into clear, dealer ready marketing programs
- Comfort working with connected services, digital tools, and technical value propositions
- A detailed mindset to prioritise what matters most
- The ability to influence and collaborate across teams without formal authority
- A strong focus on outcomes over activity
You will also have:
- Experience in service or aftermarket marketing, or working closely with dealer or customer facing service teams
- The ability to simplify complex or technical concepts into clear customer and dealer messages
- Confidence collaborating across marketing, sales, training, and support teams
- A calm, adaptable approach and comfort working in continuous change
- A genuine interest in improving customer uptime, dealer profitability, and lifecycle value
- A future focused mindset, thinking beyond today’s solutions!
You’re driven by impact — helping dealers succeed, supporting technicians, and shaping how service value is delivered today and into the future.
Education / Experience:
Ideally you will have a degree or equivalent related work experience in Business Administration/Management
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
- Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life.
- Professional Development (Higher Education, Training & Memberships)
- 15% Super if you choose to go with John Deere Mercer Super Plan
- Paid Parental leave – 16 Weeks for new parents
- Annual Leave loading
- Purchase Leave Available
- Paid Community Leave
- Free Parking
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business 8 March 2026
Note: Appropriate work authorisations are required in this country prior to application. This role is not open for international relocation benefits except from New Zealand
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
John Deere is committed to creating an inclusive environment for all employees, and are proud to be recognised by Diversity Council Australia Ltd as an inclusive employer for three consecutive years:
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.
