About this opportunity:

Our Team is growing, and we are looking for a motivated and experienced Service Account Manager (SAM). This role will give you autonomy and will allow you to have ownership of all service activities within an assigned contract base for our Building Managment System (BMS) team.

You will develop and manage the VIC Service BMS business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

Your responsibilities will include:

• Provide leadership to a BMS service team

• Drive excellence through core service and account management activities within a defined client/contract base

• Work in collaboration with dedicated Line of Business (LOB) management and sales recourses to deliver ongoing business growth

• Resource Forecasting, Planning & Management Activities

This role may suit you if you are currently working in an Account Manager or Service Manager role with strong knowledge and experience in BMS and/or associated LOBs, e.g., HVAC.

What we are looking for:

• 5+ years’ experience in the BMS or HVAC industry

• Experience in managing staff and customers

• Excellent oral and written communication skills

• Excellent attention to detail

• Proven customer-facing experience and etiquette

• Strong organizational, administrative and time management skills, with ability to meet deadlines

• High level of expertise and proficiency in the use of Client Relationship Management (CRM) tools SalesForce and ServiceMax, and software applications such as MS Office, including Outlook, Word, Excel and Teams

• Capable of working efficiently in a fast-pace environment and under pressure

• Ability to work effectively as a team member and independently

As a Global company, at Johnson Controls we invest in the ongoing development of our employees and a strong focus on career progression opportunities.

If you are interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.