About The Role
Kinetic IT is seeking an Enterprise Integration (ESB) Technical Lead to provide operational leadership and hands on technical oversight across a complex enterprise integration landscape. Working within a high performing team, you will be responsible for ensuring the reliability, stability and continuous improvement of integration platforms that underpin critical business and operational services.
This role combines technical leadership with service ownership, coordinating day to day operations, driving incident and problem resolution, supporting project transitions into production, and mentoring team members to strengthen capability across the Integration BAU function.

Responsibilities will include:

• Lead day to day BAU operations across the Integration Services team.
• Manage priorities, technical escalations and service delivery.
• Drive incident, problem, change and release management activities.
• Support project to production transitions and operational readiness.
• Maintain support documentation, runbooks and operational processes.
• Mentor team members and build capability across the team.
• Identify and implement service improvements to enhance performance and stability.
• Provide hands on technical leadership and BAU escalation support.
• Participate in after-hours on-call requirements.

What you’ll bring to the able:

• Proven experience supporting enterprise integration, middleware and API platforms in complex production environments, including technologies such as MuleSoft, Kafka, Axway API Gateway, TIBCO, Java, REST APIs, Azure and AWS, with strong production support expertise.
• Strong incident, problem, change and release management capability.
• Proven experience leading operational teams and managing technical escalations.
• Experience transitioning integrations from project delivery into BAU support.
• Strong stakeholder engagement, communication and team mentoring skills.
• Ability to develop support documentation, runbooks and knowledge-sharing practices.
• Skilled in working across both operational support and project delivery environments.
• Excellent troubleshooting, analytical and problem solving skills.
• Hands on technical expertise with the ability to provide operational leadership.

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online athttps://kineticit.com.au/work-with-us/careers-at-kit/.

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