As aReporting Specialistembedded onsite within one of Kinetic IT’s Federal Government customer environments in Sydney or Canberra, you’ll own the delivery of accurate, timely service reporting across Helpdesk and Infrastructure services. Working closely with the Account Executive, Service Delivery Managers, Contract Manager and Information Security Manager, you’ll make sure performance against contracted service levels and KPIs is clearly understood and well presented.
Your focus will span monthly and ad hoc service reports, Power BI dashboards and report templates, SLA and KPI performance, trend analysis and data quality across a complex ICT environment. You’ll gather and validate data from a wide range of sources, including the customer’s toolset, HP Service Manager and other legacy tooling, and backup solutions (schedules, completed jobs and restores), and build reporting that drives decisions. You’ll also help define the measurement methods to implement, make sure the right data is captured in the right tools, and develop work instructions and training so it’s captured correctly. Throughout, you’ll work closely with counterparts within the customer environment, other Work Package Suppliers and Kinetic IT to maintain a clear, consistent view of overall service performance.
What we’re looking for?
- Must hold an active AGSVA Security Clearance (NV1 or NV2)
- Proven experience producing and owning service performance reporting, including SLA and KPI reporting, within a complex, regulated service environment
- Essential experience working within complex ICT service environments, particularly across Helpdesk and Infrastructure services, with a solid understanding of ITSM data and service management processes
- Strong capability in data extraction, validation and analysis using reporting and visualisation tools such as Power BI, Excel and ITSM platforms (e.g. HP Service Manager or other legacy tooling)
- Demonstrated ability to turn complex data into clear insights, identify trends and communicate service performance confidently to a range of audiences
- Experience defining measurement methods, building report templates and creating work instructions and training to improve how data is captured
- Strong stakeholder management and collaboration skills, with experience working across executive, commercial and service delivery teams, customers and delivery partners
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including federal and state government, critical infrastructure, education, law enforcement, emergency services, utilities, and transport.
Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct tocareers@kineticit.com.au.
You can learn more about our culture and crew online atkineticit.com.au.