Description
Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.
Why we have this role @ Koala
Koala has opened its first product recovery and factory outlet in Campbelltown which includes a store component where we find new homes for our end of line and returned products. We’re passionate about sustainability and we want to ensure we are doing good for the planet and our people.
This newly created role will be a valuable contributor in the next phase of opportunities through Koala Second Home. In a Koala first, we are kicking off our very own delivery and collection services to encapsulate the iconic ‘No Worries’ Koala experience for our returned products.
For this role, you’ll need to have an always-on, innovative and agile mindset as we identify processes to streamline the experience, whilst ensuring we do whatever we can to minimize our negative impact on the planet while maximizing the positive impact we can have on our customers.
What key responsibilities does this role have @ Koala?
- Koala Second Home is a small but mighty team and we share our workloads fairly.
- Delivering Koala Second Home purchases to customers who opt for this service, including assembly and product placement within the customer’s home
- Collecting returned products with care, and bringing them back to our warehouse to undergo the rehoming process
- Maintaining the utmost care and responsibility for OH&S, manual handling requirements and compliance with NSW road laws
- Supporting Koala’s journey in circularity by recovering returned products to their best possible state. This may include supplying and installing replacement parts, warranty repairs, disassembly and reassembly of products on the fly. The goal is to do everything we can to increase the lifespan of the product..
- Be comfortable with forklift and pallet jack use. Loading and unloading pallets using the correct safety guidelines, manual handling and use of power tools and non-powered tools
- Continually focus on improving the return product processes to increase efficiency and overall recovery rate of returned products
- Maintain a high standard of hygiene and presentation, health & safety and housekeeping.
- Occasionally support warehouse operations as required by the team
- Drive sustainable outcomes that are both good for planet and people (in fact, this is embedded as a natural part of working at Koala Second Home)
- Take pride in building relationships with stakeholders such as other Koala team members, customers, contractors, suppliers and other drivers
Unlike traditional driver roles you will always be working with another team member whilst on the road. NO MORE ONE PERSON LIFTS!
Requirements
Ideal background…
- 1-2+ years of customer-centric experience within a fast-paced and hands-on environment
- Valid driver’s license with a clean driving record (and comfortable driving and navigating vans)
- Valid forklift license would be an advantage but is not a requirement
- Experience in customer deliveries or pickups will be highly regarded
- Demonstrated ability to work collaboratively across teams, but also autonomously with minimal supervision
- Basic data entry functions of computers (i.e. excel)
For successful candidates, any offer of employment is contingent on completing a police and background check.
Benefits
Koala Perks and Privileges…
Koala is only great when its employees are happy — and we’re one happy bunch!
Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
Accelerate your career - We’ve partnered with RMIT where all of our Koala’s receive a discount, plus tons of Koala facilitated resources.
Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding and so much more.
All in all, the Koala Kommunity is a great place to hang out and belong to!
Koalities we look for…
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)
There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.
To read more, check out our careers page or the great work we do with Work180.