The Opportunity:
Komatsu Forklift Australia is looking for an organised and customer-focused Service Administrator to join our busy service team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple priorities, and providing exceptional support to both customers and technicians.
As the first point of contact for our service department, you will play a key role in ensuring service jobs are scheduled efficiently, customer enquiries are managed professionally, and administrative processes run smoothly. If you thrive in a team environment and take pride in delivering outstanding customer service, we'd love to hear from you.
Roster / Hours: Monday to Friday
The Role:
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Provide administrative support to the Service Department and Service Manager.
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Coordinate service bookings and schedule technicians to maximise efficiency.
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Create, process and close service work orders accurately and in a timely manner.
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Liaise with customers regarding service enquiries, bookings and job updates.
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Raise purchase orders, process invoices and assist with service-related documentation.
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Maintain accurate customer and service records within internal systems.
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Work closely with technicians, parts and operations teams to ensure smooth service delivery.
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Deliver a high level of customer service while managing competing priorities.
The Knowledge, Skills, and Abilities we're Looking For:
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Previous experience in an administration, service coordination or customer service role.
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Strong organisational skills with the ability to manage multiple tasks and deadlines.
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Excellent communication skills with a professional and friendly approach.
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High attention to detail and strong data entry accuracy.
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Confident using Microsoft Office and experience with ERP systems (SAP experience is advantageous).
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Ability to work independently while contributing positively to a collaborative team.
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Experience within the automotive, transport, equipment or industrial industries is desirable but not essential.
The Benefits of Working with Komatsu Forklifts:
At Komatsu Forklift Australia, we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:
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Discounted private health cover
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Discounted Electronics (Lenovo, Dell, Apple, MS Office)
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Motor Vehicle discounts with selected brands
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Kennard's Hire discounts
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Selected travel, accommodation & car hire discounts
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Company-funded Income Protection Insurance (with AMP Super)
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Work in a diverse environment with high working standards
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Dynamic team environment with opportunities for advancement
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Ongoing stable employment
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Training and development
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Opportunities to relocate nationally