Planner & Scheduler

At Komatsu, our mission is underpinned by a commitment to both excellence and innovation. As part of our continuous growth journey, we're on the lookout for a dedicated Branch Service Specialist. This role will put you at the heart of our operations, working in close synergy with our expert teams in Brisbane and the Sunshine Coast to uphold the esteemed operational standards Komatsu is renowned for.

Key Duties Include:

• Coordinating technicians and agreed customer works in support of Service Managers and Supervisors.
• Regularly reviewing and acting on machine service and defect reports.
• Preparing repair quotes and maintaining clear communication lines with customers.
• Ensuring all service activities align with environmental and OH&S regulations.
• Monitoring performance gaps and recommending staff training initiatives.
• Ensuring timely handling of customer complaints and feedback.

Komatsu can provide you with:

• Family First: Get a solid 16 weeks of paid leave when you're the primary carer. Yep, that’s three whole months to bond with the bub.
• Tech Treats: Score killer discounts on gear from big names like Apple, Dell, Lenovo, and Microsoft.
• Cash Boosters: Know a mate who'd be a good fit? Refer 'em, and if they get in, we'll make it worth your while. Plus, we've got your back with income protection options.
• Skill Up: We're a legit RTO. That means we offer Cert III courses, recognition, and shiny awards.
• Stay Fit: Nab discounted rates with Bupa and tap into LifeWorks – our total wellbeing solution. We're not just about the machinery; we're about you.
• Gears & Deals: Fancy a discount on a Merc or a Toyota? How about deals with Hirepool and Orix? We've got you covered.
• Take a Break: Score sweet deals with Avis, Qantas, Crown, IHG, and select travel agents when you're keen for a well-deserved escape.

To be successful in this role, you will bring:

• A relevant tertiary qualification in Engineering, Trade/Parts or 5+ years’ relevant experience
• Experience in planning/project scheduling and parts interpretation
• The ability to interpret mechanical and engineering general arrangement drawings
• A strong understanding of quality procedures, engineering standards and practices
• Proficiency in MS Office, Excel, Project, and Dynamics
• Exceptional customer service and communication skills
• An assertive, enthusiastic, and confident "can-do" attitude
• A talent for developing tendersand quotations, reviewing tender packages and preparing estimates and tender schedules

Join us at Komatsu and you'll be part of a global family that values diversity, career progression, training, and personal growth. Our zero-harm culture ensures a safe and supportive work environment, where your skills, abilities, and experiences will be recognized and valued. So, what are you waiting for? Apply now and join the Komatsu Revolution!