- Great benefits and remuneration - Base + car allowance + 12.5% superannuation
- Lead and develop a high-performing field service team
- Work with industry-leading technology and innovative solutions
At KONE, we bring buildings to life.
Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.
Our work will take you in different directions.
We're looking for a Field Service Manager to join our service team in Melbourne.
In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.
What will you be doing?
- Leading, coaching, and developing a team of field technicians to achieve high performance and engagement
- Planning and coordinating maintenance and repair activities to ensure efficient service delivery
- Managing scheduling, administration, and operational processes to support daily business activities
- Monitoring inventory and materials to ensure jobs are completed effectively and on time
- Building and maintaining strong customer relationships through regular site visits and engagement
- Driving a culture of safety, quality, and continuous improvement
- Contributing to customer satisfaction and helping to deliver exceptional service outcomes
What are we looking for?
- Experience coordinating people, projects, or operations in a fast-paced environment
- Strong leadership potential with the ability to motivate and develop others
- Excellent communication and relationship-building skills
- Proven ability to manage multiple priorities and adapt to changing business needs
- A customer-focused mindset and commitment to delivering positive outcomes
- Strong commitment to workplace safety and quality standards
- Current driver's licence
There’s so much more to KONE than you may realise.
- Enjoy career progression opportunities within a global organisation
- Access to industry-leading training, learning, and development programs
- The opportunity to make a genuine impact on customers, communities, and the future of urban mobility