At KONE, you’ll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility
At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of 2022. The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don’t hesitate to reach out to the Talent Acquisition Team (careers@kone.com) for more information on KONE’s approach to flexible work.

Our work will take you in different directions.

We’re looking for a Customer Solution Engineer to join our Major Projects Team based in Melbourne (for the right candidate we are flexible on location, can be based in Sydney or Brisbane).

What will you be doing?

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and new lift projects
Participates in customer meetings and answers customers’ technical questions when needed
Selects the correct product platform on which to make the offering.
Proposes solutions from all KONE business lines, new services, escalators, elevators, doors etc.+
Responsible for correct APF solution costings
Involves CSE Engineer, Product to understand the costing for corporate and local materials
Involves CSE Engineer, System to understand the costing for integrations
Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the solution
Coordinate specification creation
Performs initial and revised non-standard energy calculations
Performs traffic analysis.
Accountable for the technical content of the order between MS 0b and MS 1c

What are we looking for?

Minimum Bachelor’s degree in engineering, Mechanical, Mechatronic, Civil or Electrical
Good engineering tool skills e.g., AUTO CAD skills a must
People leadership skills, being able to collaborate with all stakeholders
3 years of relevant engineering experience in the elevator business highly desired
Effective Communicator being able to communicate with confidence and clarity
Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
Considers and builds on others’ ideas and collaborates being a team player
Good problem-solving skills & analytical mind
Customer Service Mindset skills
Experienced at turning strategies into objectives and actions
Strong Decision-making skills and results focused

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Customer Solution Engineer - Major Projects