About MoneyPlace
MoneyPlace is an award-winning consumer lender. We use an innovative risk-based pricing approach and a wide range of alternate data sources to provide fairer, better rates for borrowers.
MoneyPlace was awarded 2018 and 2019 Best Personal Loan by Money Magazine and has won major awards for three years running from Canstar and Mozo. In 2018 we became part of the market leading non-bank lender Liberty Financial. While Covid-19 has slowed down many businesses, we are growing rapidly and are bolstering our team across a number of roles.
The opportunity
We’re looking for a detail-oriented operations rock star. You will be taking charge of all facets of lending operations support. You will enjoy variety in a role that allows you to demonstrate a strong customer service ethic, provide great attention to detail, while being able to learn and thrive in a dynamic team environment. You’ll work closely with our lending specialists and report to the Client Services Team Leader.
What you day will look like
- Provide excellent customer service to both internal and external stakeholders
- Manage the daily payments process
- Manage regular customer reminders and alerts
- Answer inbound calls, answer any questions they may have and help educate customers about consumer lending
- Prompt actioning of customer requests regarding their MoneyPlace loan
- Liaison with 3rd party vendors to ensure customer accounts are actioned accordingly
- From time to time, support the broader business in initiatives to improve business performance, efficiencies and customer satisfaction.
About You
- The ideal candidate has 1+ years of experience in consumer finance operations
- A track record of providing quality customer service with a solid phone manner
- Comfortable working in a paperless office environment
- Awesome computer skills, including an adept user of Excel
- Exposure to consumer lending and credit assessments would be an advantage
- Familiarity with SalesForce systems would be an advantage.
Why join MoneyPlace and Liberty?
At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGTBIQ+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.
We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.
We are thrilled to be the Employer of the Year 2021 at the Women in Finance Awards - we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as:
Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.