What your day will look like

We are looking for a Systems Engineer / Senior Support Engineer to implement and enhance tech solutions to enable our staff members to easily perform their roles. This involves supporting our teams along with building and maintaining solutions to achieve our ambitious goals!

We work in an agile environment where improvement suggestions are welcomed and teams are empowered to make decisions. You will play an integral part of decision making and uplift of our technology.

On a day-to-day basis you will:

• Scope, plan and implement new tech solutions
• Act as an escalation point for support requests
• Understand and resolve root cause issues
• Use scripting skills and automation to streamline processes
• Deliver delightful customer experience, providing operational support of all systems utilised by the group and its business partners
• Provide well considered recommendations to uplift our technology
• Assist the team with configuring, installing, and supporting devices, printers, monitors, and other peripherals
• Support and create systems that promote customer self-service

You are:

• Enthusiastic and excited to continuously learn and get stuck into things
• Solution focused and an excellent problem-solver with a positive outlook
• Flexible to work across support and projects and help colleagues
• Passionate about engaging with peers so we all learn together
• An excellent problem-solver
• Able to communicate effectively with other team members and stakeholders. Able to explain non-technical concepts in simple terms
• Experienced in Microsoft Technology within a corporate environment, including Azure Active Directory, Active Directory & Group Policies, Email (Exchange and Email Security), Intune, Office 365 Admin, Basic Networking and Scripting (PowerShell)
• Knowledgeable about Anti-Virus and Cyber security
• Advantageous experience with Cloud technologies, Mimecast, SharePoint Online.

Why join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGTBQIA+, mental health and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be the ABA Employer of Choice 2022, Employer of the Year 2021 at the Women in Finance Awards and MFAA Diversity and Inclusion Award 2022 - we will never be finished making Liberty the best place to work.

We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as:

• Wellness perks including, yoga and meditation classes, flu vaccinations, health-checks, massages, private health and gym subsidies
• We are a social bunch with monthly themed lunches and events, EOY and EOFY parties Corporate casual dress
• Community groups such as our Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more.
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Hybrid work arrangements
• Fantastic growth and career progression opportunities with access to online development courses
• There's more?! Yes, we have coffee, daily fruit, constant snacks available anytime

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

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