What you day will look like

• Provide excellent customer service to both internal and external stakeholders
• Manage the daily payments process
• Manage regular customer reminders and alerts
• Answer inbound calls, answer any questions they may have and help educate customers about consumer lending
• Prompt actioning of customer requests regarding their MoneyPlace loan
• Liaison with 3rd party vendors to ensure customer accounts are actioned accordingly
• From time to time, support the broader business in initiatives to improve business performance, efficiencies and customer satisfaction.

Competencies

• Loves helping customers and team members
• Operates with high energy and positivity
• Excellent time management skills
• Excellent communication skills, both verbal and written
• Has great attention to detail and checks data quickly and accurately
• You are a fantastic team player, you have a can-do attitude and you thrive in a dynamic, energetic environment.

Experience