About the role

Do you get great satisfaction out of helping customers and making a difference? Here at Liberty we believe in providing world class care, and helping our customers is always front of mind. Our Financial Support Specialist role works with our clients to assist and help resolve the impact of financial hardship, assessing requests for assistance and providing solutions to ensure the best outcome for our clients. Business, Banking & Finance Graduates welcome to apply!

You will be responsible for:

• Managing a portfolio of client accounts
• Creating tailored solutions for clients experiencing financial hardship
• Developing a positive rapport with clients by being empathetic, conscientious and responsible
• Providing exceptional customer service

About you:

• The ability to communicate clearly and confidently on the phone
• A natural empathy with clients and ability to deal with sensitive circumstances
• Accountability to manage your own work
• Dedicated, responsible and conscientious
• Business, banking or finance graduates are welcome to apply!

Why join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work. We’re proud of the diverse and inclusive culture we’ve built, supported by initiatives across gender equality, disability, LGBTQIA+, mental health, and cultural inclusion. We acknowledge and value the contribution of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities as part of our mission to help people #GetFinancial.

We are endorsed by Work180 and certified as a B Corporation, proving our commitment to performance with purpose. Liberty has been recognised as Employer of Choice at the 2024 and 2023 at the Women in Finance Awards - we will never stop raising the bar to make this the best place to work. We believe it’s the little extras that help our team perform at their best. We provide access to a wide range of benefits designed to keep you sharp, motivated, and ready to achieve:

• Wellness perks including counselling, yoga, meditation, health checks, massages, private health and gym subsidies

• Social culture with themed lunches, EOFY/EOY parties, and corporate casual dress

• Community groups such as Pride Network (LGBTQIA+🌈), Women in Leadership, and Green Stars (environmental enthusiasts)

• Opportunities to give back through Lend‑A‑Hand initiatives

• Career acceleration with structured progression opportunities and access to online development courses

• Daily extras like lunches, coffee, fruit, and snacks always available 🥪☕

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity, or disability.

Ready to Apply?

Submit your application by clicking “Apply Now.” Only shortlisted candidates will be contacted.