Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey. We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Safely Always at the foundation of everything we do, we want everyone to get home safely.

At Metro, we are one team, united in our purpose of moving Melbourne. We believe in fostering an environment where your skills, talents, and aspirations can thrive. We look forward to supporting you as you plan the next chapter of your career at Metro. 

About the team

Metro’s Operations & Passenger Delivery team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services  We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness, and network performance teams. 

About the Role 

Our Analytics Team, within the Performance, Planning and Reporting department are responsible for partnering with the rest of the division to understand business objectives and needs, solving problems, and answering questions through data and analytics.  

The Data Analyst role analyses and identifies trends in data to inform decision making in the short to medium term. This role will have a strong focus on data analysis, forecasting and modeling, considering future network changes and their impact on our performance, safety, passengers and people.

More role responsibilities include:

• Partner with stakeholders to identify business challenges and drive data-led improvement opportunities.
• Analyse data to identify trends, root causes, risks, and performance insights.
• Develop forecasting models and analytical solutions to predict trends and support business planning.
• Create dashboards, reports, and visualisations that enable informed decision-making.
• Integrate, validate, and develop documentation on how to maintain data from multiple sources to ensure accuracy and reliability.
• Translate complex data into clear, actionable insights for senior leaders and stakeholders.
• Support business improvement initiatives through modeling, analysis, and problem-solving.
• Enhance reporting, analytics, and automation capabilities to drive continuous improvement.

About You

• Tertiary qualification in Business, Science, Analytics or Engineering.   
• Work experience with SQL, R or Python, with an understanding of Snowflake or RStudio.  
• Experience in PowerBI and data visualisations.  
• Strong analytical skills to be able to identify trends, patterns, and insights from data.  
• Ability to translate and communicate complex technical information to various non-technical stakeholders ensuring the information is understood.  
• Ability to work autonomously and in an agile team where priorities shift. 
• Previous work experience in working with diverse stakeholders to deliver analytics.    
• Previous work experience in data analysis and data storytelling to provide relevant information to influence business decisions.
• Operations, public transport or rail industry experience is a nice to have.   

Next steps 

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne! 

Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.  Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs.

Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Please note that relevant screening will be conducted as part of the recruitment and selection process. Dependant on the role, these may include criminal history, credit, qualification, and reference checks as well as a pre-employment medical assessment including drug and alcohol screening.

To apply, please submit your resume and answer any required application questions at the time of application. 

Applications close Sunday 18th of October EOD. Please note that shortlisting may commence prior to the closure date. 

Please note: only applications with the right to live and work in Australia will be considered for this position. 

Metro’s commitment to a Diverse, Equitable, and Inclusive culture 

Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.  At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.  We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.