Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.
About the role
We are seeking a Human Factors and Systems Integration Lead, in the form of a qualified and experienced Human Factors professional to lead the human factors and systems integration activities for the wider Metro business. You’ll support the Metro’s delivery functions by applying human factors and systems thinking to technical and safety challenges, as well as provide HF expertise to inform and evaluate outcomes of change activities arising from within the franchise business.
This role will play a key part in supporting the business with a systems approach to identifying and managing risk influenced by human performance.
This is a max-term opportunity for a part-time position for 12 months based out of our Collins Street office.
Key Responsibilities
- You’ll carry out HF analysis and provide advice on the delivery and post implementation stages of project, change activities and network strategy initiatives with a lens around human factors and systems thinking;
- You’ll ensure that human factors impacts at a system level are captured and integrated into design and change decision-making and provide evidence-based advice on addressing identified HF risk;
- You’ll manage, verify and validate human factors requirements to align with system integration and system engineering approaches;
- You’ll ensure technical input is provided to inform hazard and risk analysis, design and other technical and user-reference working groups regarding human factors and system level changes;
- You’ll monitor, manage and advise on human factors priorities based on HFI analyses and business critical and material risks, including at a strategic business level;
- You’ll develop and conduct training and awareness-raising activities related to HF and systems thinking; and
- You’ll actively work towards continuous improvement and change initiatives for improving HFI across the business, with a focus on integrating requirements and lessons from past projects into the development of future change activities.
Qualifications
- A tertiary qualification in Human Factors, Ergonomics, Systems Engineering, Organisational Psychology or a recognised related field.
- Have a strong understanding or experience within HF Engineering, HF Integration, HF Assurance, Systems Engineering and Change Management as they are applied within safety critical industries.
- In addition, knowledge of relevant HF standards, Occupational Health and Safety Act 2004 (OHS Act) and Rail Safety National Law and Regulations.
- Minimum of 5 years’ experience in the application of HF methods and systems thinking in a rail environment, or within one or more of the following safety critical industries: aviation, resources, energy, mining or defence.
- Experience in delivering and influencing HF and change activities to meet project and business outcomes, particularly in the delivery phase of HF and systems integration activities and with respect to requirements management.
Next Steps
If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!
Applications for this role will close on the 6th of November 2026.
Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.
The recruitment and selection process for this position might require shortlisted applicants to undertake Pre-Employment Health Assessment and background checks that might also include Criminal History Checks.
Metro’s commitment to an inclusive workforce
At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.