About the Role

The Trainee Authorised Officer plays a pivotal role in achieving Metro’s passenger experience objectives by providing superior customer service. Reporting to the Team Leader, you will find yourself working alongside a supportive crew of 3 – 4 other Authorised Officers on a day to day basis.

Role duties and responsibilities include:

• Providing a customer focused approach with the travelling public on the transport network
• Patrolling the public transport network and report, where appropriate, breaches of the Public Transport Acts and regulations including fare evasion, vandalism and anti-social behaviour
• Attend to customers with communication difficulties – in particular, the elderly and people with a disability
• Provide a visual uniformed presence on various transport premises including ticketing barriers to enhance service delivery and security
• Working across the varied forms of public transport across Metropolitan and Suburban Melbourne, and occasionally rural Victoria

Hours of work:

You must be available to work on a seven-day rotating roster on a full-time basis. This will include weekends and night shifts to support our 24/7 service delivery. In return we’ll provide you with excellent conditions, training and support in an industry with endless opportunities.

Please note that due to the nature of the work there are late and early shifts that commence outside of public transport hours.

About You

We are looking for people with exceptional customer services skills, a safety conscious attitude and someone who has effective problem-solving skills.

But there’s so much more to being an Authorised Officer; you’ll help passengers with their travel information, assist those who may need assistance with mobility or communication difficulties, make the passenger journey a safer one, and importantly, you will help improve the public transport experience for Melbournians and its visitors.

What's in it for you?

• All Metro employees receive a freeMyki Pass that allows free Public Transport in Victoria
• Have a significant impact on enhancing the passenger experience for all travellers
• Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
• Access to a wide range of Corporate discounts

Are you ready to be a part of the Metro Team? Apply now!

This recruitment campaign comprises of various recruitment activities including an online Psychometric Assessment. Please make sure you monitor both your email inbox and spam folder for any correspondence throughout this campaign.

Applications close on Tuesday 26th July, 2022.

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!