Metro moves you around Melbourne.
As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.
With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.
Position Purpose Statement
Reporting to the Senior Station Master, you will be primarily responsible in managing the daily operations of railway stations within their supervised stations and/or control group and provide operational support to the Senior Station Master. Ensure the day to day station resourcing meets the operational requirements of the MTM Franchise and provide supervision, leadership and development to all staff.
About the Role
Some of the duties and responsibilities include but are not limited to are:
- Managing Metro’s Passenger Service operating facilities (stations) within the ideals of Passenger Service delivery and the service obligations of Metro.
- Managing the station resources through strong and effective leadership and management.
- Coaching and Mentoring of staff
- Provide detailed reports to the Senior Station Master on all incidents and circumstances occurring at the station
- Performing Safeworking and Control Desk functions.
- Deploying staff resources and re-allocating rosters in response to short notice absences
- Providing reports to the Line Manager on all unusual incidents and circumstances occurring at the locations supervised.
- Ensuring complaints are dealt with in accordance with Metro Trains Passenger Experience Policies & Procedures.
What's in it for You?
- Metro supports work/life balance and understands that there is more to life than work. We provide opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM Flexible Work policy
- All Metro employees receive a freeMyki Pass that allows free Public Transport in Victoria
- Have a significant impact on improving current processes and initiatives
- Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
- Access to a wide range of Corporate discounts
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